Electronics Repair Technician - Technical Support

SunTech Medical, Inc.; Morrisville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

SunTech Medical, Inc. in Morrisville, NC, seeks a Technical Support Technician to respond to and resolve product support issues for SunTech customers worldwide.

The role focuses on understanding device operation, diagnosing failures, and performing assembly and repairs per procedures and drawings. You'll use test equipment such as a Digital Multimeter and a Variable DC Power Supply, solder using IPC7711/7721 standards, and document customer complaints for CAPA/RMA processes.

Qualifications

• AA/AS degree in engineering or technical field or equivalent experience.
• Three+ years in electronics manufacturing.
• Experience soldering to IPC7711/7721 standards.
• Proficient with MS Office Suite and basic troubleshooting skills.
• Strong written and verbal communication.

Responsibilities

• Investigate and research complaints from external customers and report findings to management.
• Understand functional operation of SunTech devices to diagnose non-performance.
• Perform assembly and repairs per procedures and drawings.
• Use test equipment such as a Digital Multimeter and DC power supply.
• Document customer complaints for CAPA and RMAs; maintain clean, safe work area.

Skills

Troubleshooting

Communication skills

Education

AA/AS in Engineering or Technical Field

Tools

Digital Multimeter

Variable DC Power Supply

IPC7711/7721 Soldering

MS Office Suite

Job description

SunTech Medical, Inc. in Morrisville, NC, seeks a Technical Support Technician to respond to and resolve product support issues for SunTech customers worldwide.

The role focuses on understanding device operation, diagnosing failures, and performing assembly and repairs per procedures and drawings. You'll use test equipment such as a Digital Multimeter and a Variable DC Power Supply, solder using IPC7711/7721 standards, and document customer complaints for CAPA/RMA processes.