Electronics Customer Quality Lead

Air Products; Chandler (AZ); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

401(k) Plan

Paid Vacation

Descrizione del lavoro

Air Products seeks an Electronics Customer Quality Specialist in Chandler, AZ to be the trusted quality partner for electronics customers, guiding product qualifications and investigations across global operations.

You will drive continuous improvement, monitor quality metrics, and develop roadmaps aligned with customer expectations and business goals, working with operations, engineering, and suppliers to minimize risk.

Competenze

• Bachelor’s degree in Engineering, Science, Metrology, Statistics, or a related technical discipline; Chemical or Mechanical Engineering preferred.
• Minimum of 5 years of experience in Quality, Engineering, Operations, Project Management, or a related technical field.
• Ability to travel regularly throughout North America to support customer meetings, training activities, site audits, and quality initiatives.

Mansioni

• Serve as the primary quality contact for electronics customers, managing quality concerns, product qualifications, change control communications, and escalations.
• Lead customer and supplier issue investigations, root cause analysis, corrective actions, and continuous improvement initiatives.
• Monitor product quality performance, analyze trends, develop key metrics, and communicate progress to internal and external stakeholders.
• Develop and execute customer quality roadmaps that align with customer expectations and business objectives.
• Partner with cross-functional teams to ensure successful implementation of quality improvements and resolution of quality-related risks.
• Plan, coordinate, and lead supplier quality audits, including preparation, execution, reporting, and closure of audit findings.
• Ensure timely communication of audit outcomes and corrective action plans to customers.
• Maintain expertise in customer quality systems, supplier quality requirements, and qualification processes.
• Support business continuity planning by ensuring qualified product sources and maintaining product qualification status.
• Build strong relationships with customers while driving a culture of quality excellence and proactive problem-solving.

Conoscenze

Quality Assurance

Customer Engagement

Analytical Thinking

Root Cause Analysis

SPC

Audits

ISO Quality

Cross-Functional

Formazione

Bachelor’s degree in Engineering/Science

Descrizione del lavoro

Air Products seeks an Electronics Customer Quality Specialist in Chandler, AZ to be the trusted quality partner for electronics customers, guiding product qualifications and investigations across global operations.

You will drive continuous improvement, monitor quality metrics, and develop roadmaps aligned with customer expectations and business goals, working with operations, engineering, and suppliers to minimize risk.