Electronics Quality & Customer Excellence Lead

Air Products and Chemicals, Inc.; Chandler (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision

401(k) retirement plan with match

Paid vacation, holidays, and sick time

Adoption assistance

Flexible spending accounts

Life Insurance (AD&D)

Employee Assistance Program

Job summary

Air Products and Chemicals, Inc. in Chandler, AZ is seeking an Electronics Customer Quality Specialist to partner with major electronics customers, drive quality improvements, and oversee product qualifications across global operations.

You will lead critical quality initiatives, manage supplier and customer relationships, and ensure compliance with ISO-based systems while enabling fab uptime and long-term satisfaction.

Qualifications

• Bachelor's degree in Engineering, Science, Metrology, Statistics or related technical discipline.
• Minimum 5 years of experience in Quality, Engineering, Operations or related field.
• Ability to travel regularly across North America to support customer activities.

Responsibilities

• Serve as the primary quality contact for electronics customers and manage quality concerns.
• Lead investigations, root cause analysis, corrective actions, and 8D problem-solving.
• Monitor quality performance, analyze trends, and communicate progress to stakeholders.
• Develop and execute customer quality roadmaps aligned with business objectives.
• Coordinate supplier quality audits and close audit findings.
• Maintain expertise in customer/supplier quality systems and qualification processes.

Skills

Interpersonal skills

Communication

Presentation

Cross-functional collaboration

Customer focus

Quality improvement

Project management

Data analysis

Root cause investigations

8D problem solving

SPC and data analysis

ISO quality systems

Education

Bachelor's degree in Engineering/Science/Metrology/Statistics

Tools

Statistical software

Job description

Air Products and Chemicals, Inc. in Chandler, AZ is seeking an Electronics Customer Quality Specialist to partner with major electronics customers, drive quality improvements, and oversee product qualifications across global operations.

You will lead critical quality initiatives, manage supplier and customer relationships, and ensure compliance with ISO-based systems while enabling fab uptime and long-term satisfaction.