Electronics Quality Partner for Customers

US10 Air Products and Chemical; Chandler (AZ); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid vacation and holidays

Adoption assistance

Flexible spending accounts

Life Insurance (AD&D)

Employee Assistance Program

Job summary

Air Products in Chandler, Arizona is seeking an Electronics Customer Quality Specialist to protect product quality and drive continuous improvement for leading semiconductor and electronics customers. This is a highly visible, customer-facing role.

You will lead customer quality initiatives, manage qualifications, and coordinate cross-functional teams across engineering, operations, and suppliers to deliver reliable, world-class quality and support fab uptime.

Qualifications

• Bachelor’s degree in Engineering, Science, Metrology, Statistics, or related technical discipline.
• Minimum of 5 years of experience in Quality, Engineering, Operations, Project Management, or related technical field.
• Ability to travel regularly throughout North America to support customer meetings, training activities, site audits, and quality initiatives.

Responsibilities

• Serve as primary quality contact for electronics customers, managing quality concerns, product qualifications, change control communications, and escalations.
• Lead customer and supplier issue investigations, root cause analysis, corrective actions, and continuous improvement initiatives.
• Monitor product quality performance, analyze trends, develop key metrics, and communicate progress to internal and external stakeholders.
• Develop and execute customer quality roadmaps that align with customer expectations and business objectives.
• Partner with cross-functional teams to ensure successful implementation of quality improvements and resolution of quality-related risks.
• Plan, coordinate, and lead supplier quality audits, including preparation, execution, reporting, and closure of audit findings.
• Ensure timely communication of audit outcomes and corrective action plans to customers.
• Maintain expertise in customer quality systems, supplier quality requirements, and qualification processes.
• Support business continuity planning by ensuring qualified product sources and maintaining product qualification status.
• Build strong relationships with customers while driving a culture of quality excellence and proactive problem-solving.

Skills

Interpersonal skills

Customer engagement

Quality systems

Data analysis

Root cause analysis

Cross-functional collaboration

Project management

Quality improvement

Audit coordination

Travel readiness

Education

Bachelor's degree in Engineering/Science/Metrology/Statistics

Tools

ISO quality management

Job description

Air Products in Chandler, Arizona is seeking an Electronics Customer Quality Specialist to protect product quality and drive continuous improvement for leading semiconductor and electronics customers. This is a highly visible, customer-facing role.

You will lead customer quality initiatives, manage qualifications, and coordinate cross-functional teams across engineering, operations, and suppliers to deliver reliable, world-class quality and support fab uptime.