Electronic Services Call Center Representative

First Community Credit Union; Chesterfield (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

First Community Credit Union is seeking a Call Center Representative for their Electronic Services Department. The ideal candidate enjoys helping people, excels at communication, and is proficient in technology including Microsoft Office and Excel.

The role offers flexible working hours Monday to Friday and requires the ability to learn quickly and work at a fast pace. Duties include managing inbound calls, responding to Chat and emails, and supporting the department with various tasks.

Qualifications

• Proficient in technology across multiple platforms including Microsoft Office and Excel.
• Great communication skills with both members and co-workers.
• Strong clerical, analytical, organizational, and multitasking skills.

Responsibilities

• Answer inbound calls primarily pertaining to debit cards and basic financial transactions.
• Respond to Chat and email inquiries.
• Support the department with various tasks.

Skills

Communication skills

Proficient in Microsoft Office

Analytical skills

Multitasking

Job description

There is an immediate opening in our Electronic Services Department for a Call Center Representative. The ideal candidate will enjoy helping people, have great communication skills with both members and co-workers, be proficient in technology across multiple platforms including but not limited to Microsoft Office and Excel, possess strong clerical, analytical, organizational, and multitasking skills and have the capability to learn quickly and work at a fast pace. Duties include answering inbound calls primarily pertaining to debit cards, basic financial transactions, responding to Chat and email, and other various tasks to support the department.

The hours for this position are Monday - Friday 10:30 a.m. to 7:00 p.m. and Saturdays 8:30 a.m. to 12:30 p.m., with a full day off during the week when a Saturday is worked. Must be flexible to work a rotating schedule.