Card Services Representative

Southwest Missouri Bank; Carthage (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Southwest Missouri Bank is seeking a Customer Service representative in Carthage, Missouri. The role focuses on providing excellent customer service while assisting customers and employees with bank card products and ATMs.

Responsibilities include answering customer inquiries about card services, ensuring compliance with banking policies, and participating in community events. A high school diploma is required, and prior experience in banking is preferred.

Qualifications

• High school diploma or equivalent required.
• Prior teller or banking experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Provide prompt, courteous, and accurate customer service.
• Assist customers with bank card products and ATMs.
• Review documentation for compliance with policies.

Skills

Customer service excellence

Detail oriented

Communication skills

Computer Skills (Jack Henry, Microsoft Word, Excel)

Education

High school diploma or equivalent

Prior teller or banking experience preferred

College degree and/or one-year prior card services experience preferred

Job description

Job Summary

Provide prompt, courteous and accurate customer service while assisting customers and employees with bank card products and ATMs. This position must acquire and maintain a working knowledge of bank products and services to recognize cross sell opportunities and refer customers. Serves as a specialized contact for the bank's card services and setup and maintain ATM fleet.

HOURS NEEDED: 8:00/8:30 - 5:00/5:30

Essential Functions

• Provides customer service excellence in accordance with our standards and philosophy.
• Daily customer contact involving card and ATM questions or issues.
• Performs daily functions of credit card, debit card, and ATMs, promptly and efficiently.
• Reviews documentation for compliance with policies and regulatory requirements.
• Cross trains in daily functions of card services and merchant processing.
• Participates in community events for SMB.
• Recognizes opportunities to cross sell bank products and services.

Skill Requirements

• Professional, friendly, and outgoing personality
• Detail oriented, able to multi-task and self-motivated
• Excellent customer service and communication skills
• Computer Skills (Jack Henry, Microsoft Word, Excel)

Physical Requirements

• This position is largely sedentary; however, filing and the use of standard office. The ability to sit, bend, squat, twist and lift/carry equipment weighing up to 50 lbs. is also required. This position requires a working knowledge of computers, printers, credit card machines, and general office equipment.
• The physical requirements described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

High school diploma or equivalent required. Prior teller or banking experience preferred. College degree and/or one-year prior card services experience is preferred.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.