Electronic Security Service Technician

Cennox; North Carolina; On-site; USD 50,000 - 75,000; Full time

Job summary

Cennox is seeking an ES Service Technician to perform scheduled inspections, preventive maintenance, surveys, repairs, and project work at customer locations in North Carolina. You will prioritize work, follow established processes, report service data accurately, and maintain strong customer relationships.

You’ll be the primary customer contact while managing inventory and service documentation. Responsibilities include testing burglar and fire alarm systems, site surveys, software updates, and

Qualifications

• High School Diploma or GED required.
• Alarm licensing or ability to obtain licensing where required by state/local regulations preferred.
• Experience in field service, alarm, electrical, mechanical, bank equipment, or related technical work preferred.
• Ability to interpret written instructions, technical documents and procedures.

Responsibilities

• Test, inspect, and maintain burglar alarm and fire alarm systems.
• Perform alarm surveys, site surveys, software updates, and other customer projects.
• Change alarm batteries and verify system functionality through testing procedures.
• Collect operational and inspection data and submit accurate reports.
• Take detailed photographs of equipment, forms and service areas as required.
• Report defective materials and installation issues.
• Maintain inventory levels and anticipate future needs.
• Organize and manage paperwork, documentation and service records.
• Schedule and manage assigned work to meet service commitments.
• Complete all jobs and documentation accurately and on time.
• Maintain compliance with company procedures and quality standards.

Skills

Mechanical aptitude

Technical aptitude

Electrical aptitude

Customer service

Communication skills

Attention to detail

Organizational skills

Independent work

Learning ability

Smartphone proficiency

Office software

Routing/maps

Education

High School Diploma or GED

Alarm licensing (preferred)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Mapping and routing apps

Job description

The ES Service Technician is responsible for performing scheduled inspections, preventive maintenance, surveys, repairs, and project work at customer locations. This role requires the ability to prioritize workload, follow established processes and quality standards, accurately report service data, and maintain strong customer relationships. The technician serves as the primary customer contact while managing inventory, documentation, and assigned service activities.

Duties and Responsibilities

• Test, inspect, and maintain burglar alarm and fire alarm systems.
• Perform alarm surveys, site surveys, software updates, and other customer-requested projects.
• Change alarm batteries and verify system functionality through testing procedures.
• Collect required operational and inspection data and submit accurate reports.
• Take detailed photographs of equipment, devices, forms, and service areas as required.
• Report defective materials, equipment concerns, and installation issues.
• Maintain inventory levels and anticipate future inventory needs.
• Organize and manage paperwork, documentation, and service records.
• Schedule and manage assigned work to ensure service commitments are met.
• Complete all jobs and required documentation accurately and on time.
• Maintain compliance with company procedures, quality standards, and customer requirements.
• Perform other duties as assigned.

Skills and Requirements

Strong mechanical, technical, and electrical aptitude.

Familiarity with burglar alarm, fire alarm, ATM, and bank equipment systems preferred.

Experience performing inspections, maintenance, or field service work.

Ability to work independently with minimal supervision.

Strong attention to detail and organizational skills.

Ability to interpret written instructions, technical documents, and procedures.

Proficient with smartphones, mobile applications, and technology platforms.

Working knowledge of Microsoft Outlook, Word, and Excel.

Experience using mapping and routing applications.

Excellent communication and customer service skills.

Ability to learn through remote and hands-on training.

Ability to prioritize workload and manage multiple assignments.

Valid driver's license and acceptable driving record.

Ability to maintain a reliable vehicle and required insurance coverage when applicable.

Must satisfy customer background screening requirements where required.

Subject to pre-employment, random, reasonable suspicion, post-accident, and other drug and alcohol testing requirements in accordance with company policy.

Availability to respond to emergency service calls as required.

Education and Experience

• High School Diploma or GED equivalent required.
• Field service, alarm, electrical, mechanical, bank equipment, or related technical experience preferred.
• Alarm licensing or ability to obtain licensing where required by state or local regulations preferred.

Physical Requirements

Working Conditions

Cennox

Cennox supports the world's leading businesses for all things facilities, security, and technology.

Cennox partners with leading brands to implement and manage complex change programs in technology, security, and facility transformation.

Series Unknown - NatWest Group, NatWest Bank$31.6M

Sep 2018

Series Unknown$4.6M

Footprint

Where they work