Electronic Payments Specialist I

BOK Financial; Albuquerque (NM); On-site; USD 48,000 - 61,000; Full time

Job summary

BOK Financial operates a robust electronic payments platform in Albuquerque, looking for an Electronic Payments Specialist. The role centers on processing incoming and outgoing payments with precision, while upholding regulatory requirements and internal SLAs.

You will collaborate with colleagues and client partners to ensure top-tier service. The ideal candidate has a HS diploma, 1–3 years in payments or banking, and strong Microsoft Office skills, plus clear communication and problem-solving

Qualifications

• High School Diploma or GED is required.
• 1-3 years of experience in electronic payments, accounting, or banking preferred.
• Strong PC skills including Microsoft Office and data entry accuracy.
• Effective interpersonal, oral and written communication abilities.
• Working knowledge of applicable federal and state regulations.

Responsibilities

• Data entry for incoming and outgoing payment orders from internal and external customers.
• Adhere to deadlines and established procedures for payment orders.
• Contact customers for research, confirmations, amendments and approvals on exceptions.
• Assist in troubleshooting system issues and participate in disaster recovery exercises.
• Help train employees on operating procedures and regulations.

Skills

Oral and written communication

Customer service

Problem solving

Team collaboration

Regulatory awareness

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Req ID: 78874
Location: Albuquerque -ALBQ
Areas of Interest: Bank Operations; Payments
Pay Transparency Salary Range: Not Available
Application Deadline: 11/26/2026
BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.
Bonus Type
Discretionary
Summary
Our bank operations team supports smooth financial transactions and innovative infrastructure modernization. They excel in system integration, secure data handling, and fostering a collaborative workplace. By prioritizing risk mitigation alongside regulatory compliance, operational resilience, and cost-effective management, they fuel the bank’s growth and success.
Job Description
The Electronic Payments Specialist is responsible for processing of incoming and outgoing electronic payments in accordance with departmental policies, procedures, and banking regulatory compliance. Ensures all tasks are completed timely and accurately relying on knowledge and understanding of departmental processes and service level agreements. Collaborates professionally in a team environment and with other line of business partners to ensure customers are provided the highest level of service.
Team Culture
BOK Financial fosters a collaborative, goal-oriented culture where employees follow established standards, receive support from accessible managers, and engage in mentorship. The company values accuracy, initiative, and community involvement, offering an exciting opportunity for growth and teamwork.
How You'll Spend Your Time

• You will perform data entry for incoming and outgoing payment orders from internal and high-profile external customers.
• You will maintain strict deadlines by adhering to established procedures and regulations for payment orders.
• You will contact customers for research and confirmations, perform amendments and reversals, and seek approval on exception items.
• You will assist in troubleshooting systematic issues, resolving errors, participating in disaster recovery exercises, and other assigned duties.
• You will help train employees on operating procedures and regulations.

Education & Experience Requirements
This level of knowledge is normally acquired through completion of a High School Diploma or GED and a minimum of 1-3 years of experience working in electronic payments, accounting, banking or other comparable environments. Basic knowledge of related Federal, State, and Industry standard regulations.

• Basic knowledge of electronic payment systems, terminology and acronyms
• Basic knowledge of accounting principles in order to understand debits/credits and settlement
• Strong PC skills, including Microsoft Office products
• Good interpersonal skills including oral and written communication skills, problem resolution and customer relation skills
• Working knowledge of bank operations preferred
• General knowledge of applicable Federal and State regulatory compliance including: Anti-Money Laundering, Office of Foreign Assets and Control, Bank Secrecy Act, Patriot Act and Sarbanes Oxley, Reg E, UCC4A.

BOK Financial Corporation Group
BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.