Electronic Payments Manager - Debit/ACH Risk & Operations

Vista Bank; Lubbock, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Insurance

401k

Employee stock purchase program

Paid time off

Associate banking perks

Job summary

NBH Bank is seeking an Electronic Payments Manager to lead the debit card dispute processing and ACH activities. You will oversee the payments team, ensure compliance, and partner with stakeholders to deliver reliable services.

The role emphasizes risk management, operational excellence, and continuous process improvement to support growth and service standards. Travel up to 5% is possible, with a strong focus on accuracy and communication.

Qualifications

• High School Diploma or equivalent.
• Active AAP or APRP certification.
• 5+ years of ACH processing, debit card dispute processing, and/or debit card support experience.
• Strong knowledge of Regulation E and NACHA rules.
• Strong leadership skills with ability to motivate and develop team members.
• Proficiency in Microsoft Office and banking systems/applications.

Responsibilities

• Lead and develop the Electronic Payments team, including performance management, workflow coordination, and continuous improvement.
• Manage support systems and services related to debit card dispute processing, debit card support activities, and general ledger account balancing to ensure efficient daily operations.
• Partner with clients and associates to resolve issues, support transactions, and maintain service excellence.
• Operate as an effective communicator, who is able to stimulate and motivate others while building and maintaining relationships.
• Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines.
• Take ownership in maintaining guidelines, structure, and established policies as you work with and for others.
• Foster a work environment that champions the culture of the organization.
• Provide guidance on the bank’s ACH RDFI practices to balance risk management with client service
• Monitor risk, perform transaction analysis, and support fraud mitigation and compliance efforts
• Support system enhancements, testing, and operational projects, including merger and acquisition activities
• Prepare reporting and maintain documentation to support decision-making, audits, and regulatory requirements

Skills

Leadership

Regulation E

NACHA rules

Risk management

Team development

Multi-tasking

Education

High School Diploma

AAP

APRP

Bachelor's degree in Business/Finance

Tools

FIS

Q2 Centrix DTS

Microsoft Office

Banking systems

Job description

NBH Bank is seeking an Electronic Payments Manager to lead the debit card dispute processing and ACH activities. You will oversee the payments team, ensure compliance, and partner with stakeholders to deliver reliable services.

The role emphasizes risk management, operational excellence, and continuous process improvement to support growth and service standards. Travel up to 5% is possible, with a strong focus on accuracy and communication.