Senior Electronic Payments & ACH Lead

Bankmw; Lubbock, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Insurance

401k

Associate stock purchase program

Paid time off

Associate banking perks

Job summary

NBH Bank seeks an Electronic Payments Manager to oversee debit card dispute processing and ACH activities, ensuring accuracy, compliance, and secure daily operations. You will lead the Electronic Payments team and partner with internal stakeholders to deliver reliable services.

The role focuses on risk management, continuous process improvement, and supporting merger/acquisition projects, with reporting to aid audits and regulatory requirements.

Qualifications

• High School Diploma or equivalent.
• Active AAP or APRP certification.
• 5+ years of ACH processing, debit card dispute processing, and/or debit card support.
• Strong knowledge of Regulation E and NACHA rules.
• Proven leadership ability.
• Proficiency in Microsoft Office and banking systems.

Responsibilities

• Lead and develop the Electronic Payments team, including performance management, workflow coordination, and continuous improvement
• Manage support systems and services related to debit card dispute processing, debit card support activities, and general ledger account balancing to ensure efficient daily operations
• Partner with clients and associates to resolve issues, support transactions, and maintain service excellence
• Operate as an effective communicator, who is able to stimulate and motivate others while building and maintaining relationships.
• Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines.
• Take ownership in maintaining guidelines, structure, and established policies as you work with and for others.
• Foster a work environment that champions the culture of the organization.
• Provide guidance on the bank’s ACH RDFI practices to balance risk management with client service
• Monitor risk, perform transaction analysis, and support fraud mitigation and compliance efforts
• Support system enhancements, testing, and operational projects, including merger and acquisition activities
• Prepare reporting and maintain documentation to support decision-making, audits, and regulatory requirements

Skills

Leadership

ACH processing

Debit card processing

Regulation E knowledge

NACHA rules knowledge

Microsoft Office

Education

High School Diploma or equivalent

Bachelor’s degree in Business/Finance/related field

Tools

FIS

Q2 Centrix DTS

Job description

NBH Bank seeks an Electronic Payments Manager to oversee debit card dispute processing and ACH activities, ensuring accuracy, compliance, and secure daily operations. You will lead the Electronic Payments team and partner with internal stakeholders to deliver reliable services.

The role focuses on risk management, continuous process improvement, and supporting merger/acquisition projects, with reporting to aid audits and regulatory requirements.