Electronic Payments Leader: Debit Card & ACH Ops

NBH Bank; Lubbock, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Insurance

401k

PTO

Stock purchase

Job summary

NBH Bank in Texas seeks an Electronic Payments Manager to lead the debit card dispute processing and ACH oversight, ensuring accuracy, compliance, and security across all transactions. This role requires deep knowledge of NACHA rules and Regulation E, and strong leadership to guide the team and partner with internal stakeholders.

You will mentor the Electronic Payments team, manage support systems and services, monitor risk and fraud mitigation, and drive continuous process improvements to

Qualifications

• High School Diploma or equivalent.
• Active Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification
• 5+ years of ACH processing, debit card dispute processing, and/or debit card support experience
• Strong knowledge of Regulation E and NACHA rules
• Strong leadership skills with the ability to motivate and develop team members
• Strong work ethic and ability to complete work accurately
• Proven ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office and banking systems/applications

Responsibilities

• Lead and develop the Electronic Payments team, including performance management, workflow coordination, and continuous improvement
• Manage support systems and services related to debit card dispute processing, debit card support activities, and general ledger account balancing to ensure efficient daily operations
• Partner with clients and associates to resolve issues, support transactions, and maintain service excellence
• Operate as an effective communicator, who is able to stimulate and motivate others while building and maintaining relationships.
• Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines.
• Take ownership in maintaining guidelines, structure, and established policies as you work with and for others.
• Foster a work environment that champions the culture of the organization.
• Provide guidance on the bank’s ACH RDFI practices to balance risk management with client service
• Monitor risk, perform transaction analysis, and support fraud mitigation and compliance efforts
• Support system enhancements, testing, and operational projects, including merger and acquisition activities
• Prepare reporting and maintain documentation to support decision-making, audits, and regulatory requirements

Skills

Leadership

Regulation E knowledge

NACHA rules knowledge

Microsoft Office

Communication skills

Education

Bachelor’s degree in Business, Finance, or related field

1+ year of leadership or supervisory experience

Tools

FIS

Q2 Centrix DTS

Job description

NBH Bank in Texas seeks an Electronic Payments Manager to lead the debit card dispute processing and ACH oversight, ensuring accuracy, compliance, and security across all transactions. This role requires deep knowledge of NACHA rules and Regulation E, and strong leadership to guide the team and partner with internal stakeholders.

You will mentor the Electronic Payments team, manage support systems and services, monitor risk and fraud mitigation, and drive continuous process improvements to