Electronic Payments Manager: Debit & ACH Ops Leader

Vista Bank; Lubbock, Northern (TX, KY); Hybrid; USD 95,000 - 140,000; Full time

Job summary

NBH Bank seeks an Electronic Payments Manager to oversee the debit card dispute processing and ACH receipt policy oversight. You will lead the Electronic Payments team, ensuring accurate, compliant operations and strong client service.

You will partner across internal teams to drive risk management, process improvements, and reporting, while balancing security with seamless payment experiences for customers.

Qualifications

• High School Diploma or equivalent
• Active Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification
• 5+ years of ACH processing, debit card dispute processing, and/or debit card support experience
• Strong knowledge of Regulation E and NACHA rules
• Strong leadership skills with the ability to motivate and develop team members
• Proficiency in Microsoft Office and banking systems/applications

Responsibilities

• Lead and develop the Electronic Payments team, including performance management, workflow coordination, and continuous improvement
• Manage support systems and services related to debit card dispute processing, debit card support activities, and general ledger account balancing to ensure efficient daily operations
• Partner with clients and associates to resolve issues, support transactions, and maintain service excellence
• Operate as an effective communicator, who is able to stimulate and motivate others while building and maintaining relationships
• Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines
• Take ownership in maintaining guidelines, structure, and established policies as you work with and for others
• Foster a work environment that champions the culture of the organization
• Provide guidance on the bank’s ACH RDFI practices to balance risk management with client service
• Monitor risk, perform transaction analysis, and support fraud mitigation and compliance efforts
• Support system enhancements, testing, and operational projects, including merger and acquisition activities
• Prepare reporting and maintain documentation to support decision-making, audits, and regulatory requirements

Skills

Leadership

Detail oriented

Communication

Reg E & NACHA

ACH processing

Debit card disputes

MS Office

Banking systems

Education

High School Diploma or equivalent

Bachelor’s degree (Business/Finance)

Tools

FIS

Q2 Centrix DTS

Job description

NBH Bank seeks an Electronic Payments Manager to oversee the debit card dispute processing and ACH receipt policy oversight. You will lead the Electronic Payments team, ensuring accurate, compliant operations and strong client service.

You will partner across internal teams to drive risk management, process improvements, and reporting, while balancing security with seamless payment experiences for customers.