Electronic Monitoring Technician – Home Detention & Alerts

Allen-County; Fort Wayne (IN); On-site; USD 22,000 - 33,000; Full time

Job summary

Allen County Community Corrections is seeking a Monitoring Technician to manage electronic monitoring for 500+ participants. The role handles phone inquiries, data entry, and equipment installation, ensuring accurate records across monitoring and law enforcement databases.

The position requires a HS diploma or GED, basic computer skills, and willingness to obtain IDACS/NCIC certification within six months. Nights/weekends and on-call duties may apply, with overtime as needed.

Qualifications

• High School Diploma or GED required.
• One-year experience answering a multi-line phone or working in a call center preferred.
• Ability to obtain IDACS/NCIC Full Operator Certification within six months of employment.
• Strong computer skills with Microsoft Office and related software.
• Proficient with Spillman, electronic monitoring systems and related hardware.
• Ability to multi-task in a fast-paced environment and manage documentation.

Responsibilities

• Monitor 500+ participants and document whereabouts daily.
• Respond to electronic monitoring alerts from RF and GPS systems and investigate discrepancies.
• Enter intake data and update multiple databases (Spillman, Spillman, case management) accurately.
• Provide instructions to participants and manage equipment installation and maintenance.
• Assist in training new staff and support other divisions as needed.

Skills

Verbal communication

Written communication

Multi-tasking

Data entry

Phone handling

Education

High School Diploma or GED

IDACS/NCIC Certification

Tools

Spillman

SRS

Electronic monitoring software

Odyssey/JTAC

Mapping software

Job description

Allen County Community Corrections is seeking a Monitoring Technician to manage electronic monitoring for 500+ participants. The role handles phone inquiries, data entry, and equipment installation, ensuring accurate records across monitoring and law enforcement databases.

The position requires a HS diploma or GED, basic computer skills, and willingness to obtain IDACS/NCIC certification within six months. Nights/weekends and on-call duties may apply, with overtime as needed.