Electronic Monitoring Support Specialist - GPS & Compliance

Massachusetts Trial Court; Clinton (MA); On-site; USD 69,000 - 102,000; Full time

Job summary

Massachusetts Trial Court in Clinton, MA seeks an Assistant Electronic Monitoring Specialist for the Probation Service Training & Operation Center. The role monitors GPS devices and remote breath alcohol testing, advises clients on compliance, and troubleshoots equipment issues. The position is designated as a Union role (OPEIU Local 6). Starting pay is $69,397.90 with a maximum of $102,281.40 per year.

Shifts include 7 A.M. – 3 P.M., 3 P.M. – 11 P.M., and 11 P.M.

Qualifications

• Education and Experience:
• Associate degree from an accredited college or university.
• Four (4) years of related work experience.
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Responsibilities

• Investigates and responds to equipment-generated alerts and troubleshoot issues.
• Maintains accurate notes and narratives in case management software.
• Communicates with probation, parole and DOC personnel, the WMU, and MPS staff as it relates to case-related alerts.
• Prepares warrants with the WMU and communicates with law enforcement.
• Answers telephone calls from court officials and clients with professional customer service.

Skills

Electronic monitoring equipment

Customer service

Communication

Problem solving

Education

Associate degree from an accredited college or university

Four years of related work experience

Job description

Massachusetts Trial Court in Clinton, MA seeks an Assistant Electronic Monitoring Specialist for the Probation Service Training & Operation Center. The role monitors GPS devices and remote breath alcohol testing, advises clients on compliance, and troubleshoots equipment issues. The position is designated as a Union role (OPEIU Local 6). Starting pay is $69,397.90 with a maximum of $102,281.40 per year.

Shifts include 7 A.M. – 3 P.M., 3 P.M. – 11 P.M., and 11 P.M.