Electronic Monitoring Agent- Fresno, CA

LifeSafer Ignition Interlock; Fresno (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Vision Insurance

HSA

FSA

Paid Time Off

Paid Sick Time

Employee Assistance Program (EAP)

Tuition Reimbursement

Life Insurance

Job summary

SCRAM Systems is hiring an Electronic Monitoring Agent to ensure accurate and ethical monitoring of individuals, supporting program compliance and SCRAM California’s monitoring initiatives.

The role involves intake screenings, referrals management, equipment installation and maintenance, alert management, reporting, and collaboration with the team. Travel up to 15% is required.

Qualifications

• Knowledge of Criminal Justice preferred
• Bilingual Spanish verbal and written communication preferred
• Customer Service experience preferred

Responsibilities

• Conducting intakes, including screenings and assessments
• Managing all new referrals, including scheduling and enrollments
• Install, remove, and maintain monitoring equipment
• Manage daily alerts and reporting
• Perform home detention monitoring and drug testing
• Travel up to 15% as required
• Collaborate with team and provide feedback for improvements

Skills

Technical Proficiency

Attention to Detail

Communication Skills

Reliability

Empathy

Patience

Job description

• Salary : $21.00 USD per hour - $23.00 USD per hour

Company Overview:

SCRAM Systems is a leading provider of alcohol, location, and drug testing monitoring hardware, software, and mobile apps, including the SCRAM Continuous Alcohol Monitoring ® (SCRAM CAM ® ) bracelet, the LifeSafer ® L250 Ignition Interlock device, LifeSafer Intelligence Speed Assistance, and the PharmChek ® Drugs of AbuseSweat Patch. We provide an integrated approach to supporting our customers by offering solutions specific to court and agency needs in the community corrections industry throughout all phases of client management.
As a company, we are committed to continuing our tradition of reengineering operations to streamline processes, enhance productivity, and improve client outcomes through constant innovation. Our purpose is to change lives, reunite families, and make our communities safer through advanced technology and world class service.

Job Description

BONUS OPPORTUNITES

Job Summary:

As our Electronic Monitoring Agent, your mission is to ensure the accurate, timely, and ethical monitoring of individuals, fostering program compliance and contributing to the overall success of SCRAM of California's electronic monitoring initiatives.

Duties/Responsibilities:

Conducting intakes, including screenings and assessments

Managing all new referrals, including scheduling and managing all enrollments and installations

Install, remove, and conduct routine maintenance and cleaning of our equipment.

Manage daily alerts.

Conduct other related services such as home detention monitoring and drug testing.

Continuous monitoring and surveillance.

Timely and accurate reporting.

Communication and collaboration with team.

Technical troubleshooting and maintenance.

Feedback and improvement contributions.

Travel under 15% is required

Experience and Skills

Skills/Abilities:

Technical Proficiency in electronic monitoring systems and GPS technology.

Attention to Detail and Analytical Skills for accurate data interpretation.

Strong Communication Skills for effective collaboration.

Reliability and Integrity in handling sensitive information.

Empathy and Cultural Sensitivity in interactions.

Patience and Resilience in handling challenging situations.

Education and Experience:

Knowledge of Criminal Justice preferred

Bilingual- Spanish verbal and written communication preferred

Customer Service

Physical Requirements (With or without reasonable accommodation):

Standing: 41% to 70%

Walking: 41% to 70%

Kneel: 41% to 70%

Lift/Carry: Under 15 % and 5-25 lbs

Fine Motor Movements: 41% to 70%

*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

At SCRAM, we prioritize the well-being and financial security of our employees. We understand that benefits play a crucial role in ensuring our team members feel supported and valued. That's why we offer a comprehensive benefits package that includes:

• Retirement Savings:
  • 401(k): We offer a 401(k)-retirement savings plan to help you plan for your future financial security.
  • 401(k) Matching: SCRAM provides a 100% match for the first 3% contributed and another 50% match for the next 2% contributed, amplifying your savings potential.
• Health and Wellness:
  • Health Insurance: We provide comprehensive health insurance coverage to safeguard your health and that of your family.
  • Dental Insurance: Our dental insurance plan ensures access to quality dental care for you and your dependents.
  • Vision Insurance: Take care of your vision health with our vision insurance coverage.
  • Health Savings Account (HSA): Our HSA option allows you to save pre-tax dollars for medical expenses, providing flexibility and savings opportunities. We strongly valuesaving for your wellness, so the company provides an employer contribution towards your HSA annually.
  • Flexible Spending Account (FSA): With our FSA, you can set aside pre-tax dollars to cover eligible medical expenses not covered by our health insurance plan. You also can save pre-tax dollars to help cover the cost of child care with our Dependent Care FSA.
• Disability Insurance: We offer company paid short and long term disability insurance to provide financial protection in the event of injury or illness that prevents you from working.
• Life Insurance: Ensure the financial security of your loved ones with our company paid life insurance coverage at 1.5x your annual salary. Want more coverage – supplementallife is also available.
• Work-Life Balance:
  • Paid Time Off: We understand the importance of work-life balance. That's why we provide generous paid time off, allowing you to recharge and enjoy life outside of work.
  • Paid Sick Time: Your health matters to us. We offer paid sick time to support you during times of illness.
  • Employee Assistance Program (EAP): Our EAP offers free confidential counseling and support services to help you navigate personal or professional challenges.
• Referral Program: We believe in the power of teamwork and collaboration. Our referral program rewards you for referring talented individuals to join our team.
• Tuition Reimbursement Program: We support the professional growth of all employees, but understand that going back to school is expensive. We offer tuitionreimbursement up to the IRS limit annually to help our employees flourish.

At SCRAM, we are committed to empowering our employees to thrive both personally and professionally. Join us and take advantage of our comprehensive benefits package as you embark on a rewarding career journey with us.