Electronic Monitoring Case Manager

AMP Probation, LLC; Ogden (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Mileage reimbursement

Benefits for full-time employees

Job summary

AMP Probation, LLC is seeking an Electronic Monitoring Case Manager in Utah. The role involves installing, retrieving, and basic troubleshooting of GPS and monitoring devices within 24 hours of service requests. Travel to jails may be required; a valid license, reliable vehicle, and insurance are necessary, with mileage reimbursed.

The position suits college students, parents, retirees, or anyone seeking experience in criminal justice. Full-time benefits apply.

Qualifications

• Preferred experience in Criminal Justice, Social Work, or related human services field.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Ability to work independently with little supervision.
• Willingness to work a flexible schedule.
• Proficient oral and written communication skills.
• Attention to detail in work orders and case notes.
• Ability to interact well with diverse backgrounds.
• Valid driver’s license and auto insurance required.
• Pre-employment and regular background checks.

Responsibilities

• Receive service requests from AMP dispatch staff via phone, text, and email.
• Maintain inventory of electronic monitoring devices.
• Install/retrieve/troubleshoot electronic monitoring device.
• Document services and communicate status with team.
• Keep logs of hours and miles traveled using web-based software.
• Represent AMP professionally at client sites.
• Perform other duties as assigned.

Skills

Criminal Justice background

Social Work experience

Microsoft Office

Job description

NO EXPERIENCE OR DEGREE REQUIRED!

Electronic Monitoring Case Managers are responsible for installing, retrieving, and basic troubleshooting of various electronic monitoring devices (GPS, Remote Breath, & Continuous Alcohol Monitoring) within 24 hours of request for service. Installers will receive notification of the service request, secure the necessary devices/equipment, and meet with the clients. This position may require some driving as you will be traveling to various jails within your assigned area so you must have a valid license, reliable vehicle, and auto insurance - mileage is reimbursed! This opportunity is ideal for college students, parents with kids in school, retirees, and/or someone looking for experience in the criminal justice field.

Responsibilities

• Receive service requests from AMP dispatch staff via phone, text, and email
• Maintain inventory of electronic monitoring devices
• Install/retrieve/troubleshoot electronic monitoring device
• Document all services as required and communicate status of request with contact person/team
• Maintain detailed logs of hours worked and miles traveled utilizing web-based software
• Represent AMP professionally in all client interactions and service locations
• Other duties as assigned

Qualifications & Competencies

• Preferred experience in Criminal Justice, Social Work, or related human services field
• Working knowledge of Microsoft Office (including Outlook, Word, and Excel)
• Ability to work independently and with little supervision
• Willingness to work a flexible schedule
• Proficient oral and written communication skills
• Required attention to detail as it relates to understanding work orders and entering case notes
• Demonstrated ability to work well with individuals from diverse economic, racial, and ethnic backgrounds
• Valid driver's license and automobile with insurance required
• Pre-employment and regular follow-up background checks as required
• Benefits for full-time employees

AMP is committed to promoting the safety and well-being of the citizens of the State of Utah through effective community-based supervision of offenders by professional individuals who strive to make a positive impact upon their community. Our mission is accomplished by: Enforcing Court Orders; Advocating for victims' rights and restitution; Conducting investigations and formulating an articulated recommendation for the Court to be used in the administration of justice; and Facilitating offender rehabilitation/resocialization into the surrounding community.

We are committed to helping people-regardless of their past choices, present struggles, or future obstacles-to build the capacity and courage to change their lives.

Our team:

We recognize that each AMP staff member is critical. We are a team strengthened by our diversity of backgrounds, perspectives, and talents and united by a common purpose.

We are determined to continuously enhance our knowledge and skills, evaluate our results, and learn from our successes and failures.

Our impact on the community:

We believe public safety is best protected through alternatives to incarceration that combine accountability and support with empowerment and opportunity.

We are committed-through continuous innovation and the strategic disruption of ineffective responses to crime, addiction, and mental illness to creating solutions for some of the city's most difficult public safety and public health challenges.