Case Manager -(Criminal Justice-Client Monitoring) San Francisco

Sentinel® Offender Services; San Francisco (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Dental Insurance

401(k)

Vision Insurance

Employee Assistance Program

Job summary

Sentinel Offender Services seeks a Case Manager to oversee a caseload of offenders on electronic monitoring. You will enforce sentence restrictions, perform compliance checks, and maintain detailed case files.

Responsibilities include scheduling, reporting, and coordinating with court and department personnel. Requires HS diploma and willingness to work evenings Monday through Friday.

Qualifications

• HS diploma or equivalent; criminal justice related experience or education preferred.

Responsibilities

• Handle an assigned caseload of offenders serving an alternative sentence of electronic monitoring.
• Manage comprehensive case files and enforce restrictions ordered by the Sheriff’s Department.
• Communicate program rules and contract requirements to participants clearly and professionally.
• Conduct compliance appointments and review activity documentation and reports.
• Install or visually inspect monitoring equipment at Sentinel offices or local jail.
• Testify in court for participants not meeting program requirements.
• Maintain auditable case files and prepare reports for the sentencing department.

Skills

Time management

Effective communication

Customer service

Microsoft Office

Report writing

Independent work

Attention to detail

Record keeping

Education

HS diploma or equivalent

Tools

Microsoft Office

Job description

For over 30 years, Sentinel Offender Services has provided community based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing and community-based offender management programs.

Sentinel Offender Services was recently acquired by Allied Universal and will integrate into Allied Universal Electronic Monitoring in December 2026. Candidates joining our team prior to the integration will initially be hired as Sentinel employees under Sentinel’s current employment and benefit programs and will transition to Allied Universal Electronic Monitoring as part of the December integration. This is an exciting time to join our team as we bring together Sentinel’s decades of industry experience with the resources and reach of Allied Universal.

Job Type

Full-Time

Schedule

Monday - Friday / 3:00 pm - 11:00 pm

Pay

$27.00/hr

Benefits

• Health Insurance
• Paid Time Off
• Dental Insurance
• 401(k)
• Vision Insurance
• Employee Assistance Program

The Case Manager provides a service to the contracted Department by handling an assigned caseload of offender’s serving an alternative sentence of electronic monitoring, and is primarily responsible for the comprehensive case management and enforcement of restrictions that are ordered by the Sheriff’s Department

Job Expectations + Essential Functions

• Responsible for participant’s program orientation.
• Effectively communicates the program rules, regulations and contract requirements of their sentence.
• Recover monitoring devices from the field.
• Sets the guidelines and requirements for the participant while on the Electronic Monitoring program by detailing permitted activities and setting schedule for electronic monitoring.
• Conducts weekly or bi-weekly participant compliance appointments to collect, review and interpret participant activity documentation; review participant activity reports to determine that participant is in compliance with sentencing guidelines meeting the regulations of program and sentence; verifies and/or adjust participant activity schedule as needed; prepares reports and notices for case file and sentencing department
• Reviews and interprets daily participant exception reports, investigating participant activity that is not in compliance with their sentence.
• Install or visually inspect electronic monitoring equipment being used by participant, at Sentinel office or local jail.
• Testify in court for participants that have not met the requirements of the program.
• Advise referring agency of participants that are not in compliance with their program requirements.
• Recommend to Department that a non-compliant participant be removed from the program.
• Maintain an auditable case file for all participants under their management.

Education

• HS diploma or equivalent; criminal justice related experience or education preferred.

Knowledge + Skills + Abilities

• A reliable form of transportation to ensure job attendance
• Practice time management to meet tight deadlines due to program equipment installation requirements
• Must be able to work Monday-Friday 3 pm-11 pm and be flexible with work schedules if needed.
• Must be able to communicate effectively with Department Personnel, Judges and Program Participants as well as Sentinel personnel
• Effective customer service skills
• Ability to work independently and maintain an effective and efficient level of service
• Ability to work in Microsoft Office applications and other windows based programs.
• Ability to comprehend and communicate detailed information.
• Ability to prepare written reports and maintain accurate records
• Strong presentation and persuasive skills

Equipment Used

• Desktop or laptop computer.
• Smartphone
• Other technology equipment as needed.
• Alcohol Monitoring and GPS Tracking equipment

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.