Electronic Health Records (EHR) Systems Manager

ZipRecruiter; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 75,000; Full time

Job summary

A leading health center in Philadelphia seeks an Electronic Health Records (EHR) Systems Manager to oversee all clinical information systems projects. This managerial role involves project management, technical support, and collaboration with health center staff to ensure compliance and effectiveness of EHR systems. The ideal candidate will possess strong communication skills, expertise in project management, and a background in clinical informatics, ensuring that all systems meet regulatory standards and enhance patient care.

Benefits

Health benefits starting on first day

Competitive salary

Flexibility for occasional remote work

Qualifications

• Previous supervisory experience required.
• At least two years of relevant project management or clinical information systems experience.
• Proficiency in EHR systems, especially eClinicalWorks preferred.

Responsibilities

• Manage enhancements, testing, and implementation of clinical information systems.
• Supervise EHR Support Desk Staff.
• Provide Tier II/III support for EHR issues.

Skills

Project Management

Communication

Troubleshooting

Education

Master's Degree or Bachelor's in relevant discipline

Tools

eClinicalWorks

Job description

Job Description

Philadelphia FIGHT

Quality Department

Electronic Health Records (EHR) Systems Manager Job Description

Philadelphia FIGHT is a leading Federally Qualified Health Center with multiple clinical sites, providing access to state-of-the art, culturally competent primary care, advocacy, social services, consumer education, and outreach for all patients in need, regardless of HIV status or insurance status. Each clinic has a unique focus, including primary care for People Living with HIV, individuals returning from incarceration, pediatrics, adolescents, adults, people experiencing homelessness, injection drug users, affirming care, dental, and behavioral health.

Under supervision of the Director of Quality Assurance and Improvement, the Electronic Health Records (EHR) Systems Manager provides project management, training, and tier II/III service desk support to Philadelphia FIGHT for all clinical information systems. This role involves analyzing, supporting, managing enhancements, testing, and implementing clinical information systems as directed by departmental leadership, the EHR Governance Committee, and organizational stakeholders. The manager coordinates and executes small to medium-sized information systems projects, ensuring timely and budget-compliant completion. The role also involves planning, managing, and guiding projects to implement clinical information systems that meet strategic and regulatory requirements.

The manager must analyze new and potential system enhancements to identify current and future business needs. Close collaboration with steering committees, health center staff, and senior leadership is essential to ensure modifications are appropriate and compliant with regulatory and best practice standards. The role also involves analyzing existing systems for improvements to data integrity, all while promoting the mission, vision, and values of Philadelphia FIGHT.

Qualifications: The ideal candidate will have a Master's Degree or Bachelor's in a relevant discipline or equivalent experience. Previous supervisory/managerial experience and at least two years of relevant project management or clinical information systems/technology experience are required. Expertise in eClinicalWorks, our primary EHR system, is preferred. Additional qualifications include:

• Experience with clinical informatics databases containing Protected Health Information
• Experience with enterprise-level service desk systems
• Strong troubleshooting and escalation skills for software issues
• Understanding of security protocols, data access, and retention practices related to software deployment
• Excellent communication skills, both written and oral
• Ability to clearly communicate technical concepts to diverse stakeholders
• Proficiency in EHR systems, especially eClinicalWorks
• Experience with community health centers or FQHCs is a plus

Responsibilities: The primary EHR system used is eClinicalWorks. Key responsibilities include but are not limited to:

• Supervision of clinical information systems/EHR technicians and interns
• Tier II/III support for EHR issues
• Managing project deliverables, task lists, and open tickets
• Developing policies for EHR data maintenance and hygiene
• Designing and executing testing plans for new features and updates
• Informing staff about EHR updates and features
• Providing onboarding training for new staff
• Managing clinical information systems projects
• Defining clinical requirements for system changes
• Supporting system administration, troubleshooting, and workflow optimization
• Collaborating on data analysis and system use optimization
• Working with leadership on workflow and training
• Providing operational support, maintaining data integrity, and liaising with vendors
• Following incident resolution procedures and ensuring confidentiality
• Building effective communication with team members and users
• Chairing the EHR governance committee
• Contributing to strategic improvements and being available for on-call duties
• Performing other duties as assigned

Supervisory Responsibilities:

• Supervising EHR Support Desk Staff, currently one position, with responsibilities subject to change.

Other: Must complete Philadelphia FIGHT Credentialing and Privileging to provide services at FQHCs.

Compensation: Competitive salary range of $60,000-$75,000 annually, with benefits starting on the first day of employment, including health benefits as per the employee handbook.

Work Environment: Primarily office-based, with occasional support duties in clinical settings. Minimal local travel within Philadelphia. Flexibility for occasional outside office hours and remote work options with WiFi/Computer access.

Physical Demands: Ability to move or transport 15-30 pounds, remain stationary for long periods, work at a computer, move between spaces, ascend/descend stairs, and occasionally work in confined spaces.

Work Hours: 40 hours/week, Monday to Friday, 9:00 am - 5:00 pm. Hybrid work model with one day remote, subject to supervisor approval after onboarding.

Philadelphia FIGHT is an EEO, Affirmative Action employer, committed to diversity and inclusion, and encourages applications from all backgrounds.