Elliot Health System - Case Manager - Behavioral Health - Full Time

Southern New Hampshire Health; Manchester (NH); Remote; USD 50,000 - 80,000; Full time

Job summary

A leading health organization is seeking a Behavioral Health Case Manager to coordinate mental health care for high acuity patients. This role includes providing clinical case management, supporting patient transitions, and collaborating with diverse healthcare providers. Candidates should possess a Master’s degree in social work or counseling and have at least two years of relevant experience.

Qualifications

• License Eligible within 3 years of hire date. LICSW, LCMHC preferred.
• Minimum requirement of 2 years of experience in healthcare setting required.

Responsibilities

• Coordinate and provide patient care that is safe, timely, effective, and patient centric.
• Create and monitor treatment plans tailored to patient needs.
• Assist high acuity patients in transitioning to community providers.

Skills

Crisis intervention

Patient advocacy

Communication

Collaborative practice

Education

Master’s degree in social work or Mental Health Counseling

Job description

Position Summary:
Behavioral Health Case Manager (BHCM) is responsible for coordinating and supporting mental health care within Elliot Behavioral Health Services (EBHS). The BHCM provides clinical case management support with high acuity patients across the lifespan (including children, adolescents, adults, and geriatric) and their families. The BHCM will be assigned to a high acuity treatment team within EBHS to support an average of 40 patients. Case Management will include coordination of treatment needs, developing, monitoring, and evaluating treatment plans and progress. Also provides services that empower patients to take an active role in their treatment to meet their goals as independently as possible.

Behavioral Health Case Manager works with patients to maximize emotional, social, and physical wellbeing and the appropriate and efficient use of health care services across the continuum. Promotes efficient coordination of high acuity patient care through collaborative practice with the Behavioral Health high acuity treatment team. Frequent interactions and team-based care will include psychiatrist, psychiatric nurse practitioner, therapists, primary care providers, triage nurses and other specialists. The BHCM will enhance patient, family, staff and physician satisfaction through coordination and continuity of care. Coordinates patient care through a continuum of care model thereby facilitating the achievement of optimal quality outcomes in relation to clinical care and cost effectiveness.

COMMUNICATION

• Educates and supports transition of patients to community-based services.
• Acts as a resource to Elliot Behavioral Health providers to coordinate and respond to patient referrals on a timely basis.
• Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and functions professionally in situations which require a high degree of sensitivity, tact, and diplomacy.
• BHCM role is primarily remote and employee must utilize all designated communication tools to collaborate with EBHS team. Home office supplies will not be provided by Elliot Health System.

ESSENTIAL JOB FUNCTIONS

• Ability to assess crisis situations and respond/refer appropriately in a timely basis.
• Assists high acuity patients with transition to a community behavioral health provider which may require scheduling appointment with patient and when necessary, support the patient’s completion of intake paperwork.
• Works with providers to accommodate patient referrals and provide information necessary to clients to schedule appointments with community providers.
• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and patient centric.
• Assess, plan, implement, monitor, and evaluate actions required to develop and meet the patients’ health care goals and needs.
• Administer screenings for patients for mental health and substance abuse disorders.
• Provide patient education and facilitate referrals regarding common mental health/substance abuse disorders and the available treatment options.
• Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
• Conduct crisis intervention as needed.
• Develop effective working relations and cooperate with patients’ medical team.
• Assess and address motivational, psychosocial issues, and social determinants of health.
• Attend patient-related meetings, program-related community meetings, and committee meetings as assigned.

Requirements

• Master’s degree in social work or Mental Health Counseling
• License Eligible within 3 years of hire date. LICSW, LCMHC preferred
• Minimum requirement of 2 years of experience in healthcare setting required.