Electronic Health Records (EHR) Systems Manager

Philadelphia FIGHT; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 100,000; Full time

Job summary

Join a leading Federally Qualified Health Center as an EHR Systems Manager, where you will play a pivotal role in managing clinical information systems. This dynamic position involves supervising EHR support staff, providing critical project management, and ensuring the integrity of electronic health records. You will collaborate with health center leadership to optimize workflows and enhance service delivery while maintaining compliance with healthcare regulations. If you are passionate about improving healthcare through technology and have a strong background in project management and EHR systems, this opportunity is perfect for you. Enjoy a supportive work environment with competitive compensation and the flexibility of hybrid work arrangements.

Qualifications

• Master's or Bachelor's degree in a relevant field required.
• Two years of experience in project management or clinical systems.

Responsibilities

• Supervise EHR technicians and interns, providing tier II/III support.
• Manage deliverables and maintain task lists for the EHR Department.

Skills

Project Management

Clinical Information Systems

Troubleshooting

Communication Skills

EHR Proficiency

Education

Master's Degree

Bachelor's Degree

Tools

eClinicalWorks

Service Desk Systems

Job description

Electronic Health Records (EHR) Systems Manager

Philadelphia FIGHT is a leading Federally Qualified Health Center with multiple clinical sites, providing access to state-of-the-art, culturally competent primary care, advocacy, social services, consumer education, and outreach for all patients in need, regardless of HIV status or insurance status. Under supervision of the Director of Quality Assurance and Improvement, the Electronic Health Records (EHR) Systems Manager provides project management, training, and tier II/III service desk support to Philadelphia FIGHT for all clinical information systems. This position analyzes, supports, manages enhancements, tests, and implements clinical information systems as directed by the Department Leadership, EHR Governance Committee, and organizational stakeholders.

Qualifications:

• Master's Degree or Bachelor's in a relevant discipline or with relevant experience.
• Previous supervisory/managerial experience.
• Two (2) years of relevant experience in project management or clinical information systems/technology.
• Experience with eClinicalWorks preferred.
• Experience working with clinical informatics databases containing Protected Health Information.
• Experience with enterprise level service desk systems.
• Ability to troubleshoot, repair, or escalate software issues in a timely manner.
• Excellent written and oral communication skills.
• Proficiency in Electronic Health Records (EHR).
• Experience working with community health centers or federally-qualified health centers (FQHC) a plus.

Responsibilities:

• Direct supervision of clinical information systems/EHR technicians (tier I/II) and EHR Interns.
• Provides tier II/III EHR service desk support for issues related to clinical information systems.
• Coordinates the management of deliverables, maintenance of task lists, closure of open tickets, and other project management aspects necessary for meeting service commitments for the EHR Department.
• Develops policies and procedures related to the maintenance and/or data hygiene of the EHR.
• Designs and executes testing plans for new functionality, product releases, enhancements, and regulatory modifications.
• Proactively informs staff of any relevant issues in the EHR Software.
• Provides/maintains EHR onboarding training for new staff.
• Defines clinical requirements for changes that require system work or high level of standardization.
• Assists with systems administration, troubleshooting, resolution, and workflow optimization.
• Collaborates with Health Center leadership on workflow optimization, training, and other support related matters.
• Protects the confidentiality of information contained within all information systems.
• Establishes productive working relationships and maintains effective communication with teammates and end users.
• Chair FIGHT's EHR governance committee.
• Contributes to continuous improvement and strategic goals.
• Other duties as assigned.

Supervisory Responsibilities:

The EHR Systems Manager is responsible for directly supervising EHR Support Desk Staff, currently one position. Supervisory responsibilities are subject to change based on organizational needs and department growth.

Other: Initial probationary period is three months. Must complete Philadelphia FIGHT Credentialing and Privileging to provide direct services with Federally Qualified Health Centers. Compensation: Competitive, benefits included. Work environment: Generally, works in an office environment but may occasionally be required to perform job duties outside of the office setting. Work hours: 40 Hours/Week (M-F 9:00am - 5:00pm); Exempt. Hybrid, remote work from home one day a week starting with opportunity to increase work from home schedule as/if Supervisor approves after fully trained and onboarded to position.