Electronic Classroom Technical Support Specialist

CSA; Oak Harbor (WA); On-site; USD 65,000 - 85,000; Full time

Job summary

CSA is seeking a Desktop Support Specialist to specialize in electronic classroom technical support. The role focuses on keeping the student training infrastructure functional and ensuring Active Directory accounts are configured for secure access.

You will assist customers through monitoring, identify improvements in a mission critical network, and translate metrics into actionable information while managing users and computers across the enterprise.

Qualifications

• Clearance: Interim or active Secret clearance.
• HS Diploma or equivalent.
• 3 years of relevant experience.
• Experience in Electronic Documentation, System Administration, Network Administration, and Database Administration.
• Security+ or equivalent certification.
• Experience with connectivity, interoperability, security and compliance systems maintenance.
• Experience with systems and hardware and software administration and integration.
• Experience with routine maintenance, including break and fix, backup and recovery, and inventory and asset management.
• Bachelor's degree.

Responsibilities

• Ensure student training infrastructure is functional and available.
• Ensure that Active Directory accounts are properly configured.
• Assist customers in overcoming challenges through monitoring and performance management.
• Identify problem areas and opportunities for improvement in a mission critical network.
• Turn metrics into information and communicate their meaning.
• Manage users and computers in an enterprise network.

Skills

System Administration

Network Administration

Database Administration

Active Directory

Electronic Documentation

Education

HS Diploma or equivalent

Bachelor's degree

Security+ certification

Job description

Description

CSA is seeking a Desktop Support Specialist who will specialize in electronic classroom technical support.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

How Your Role Will Make an Impact:

• Ensure student training infrastructure is functional and available
• Ensure that Active Directory accounts are properly configured
• Assist customers in overcoming any challenges through monitoring and performance management
• Identify problem areas and opportunities for improvement in a mission critical network
• Turn metrics into information and communicate their meaning
• Manage users and computers in an enterprise network

Requirements

What You Will Need to Join Our Award-Winning Team:

• Clearance: Must possess Interim or an active Secret clearance
• Education: HS Diploma or equivalent
• Years of Experience: 3 years of relevant experience
• General Experience: Electronic Documentation, System Administration, Network Administration, Database Administration
• Certifications: Security+ or equivalent Bachelor's degree
• Experience with connectivity, interoperability, operational readiness, and security and compliance systems maintenance
• Experience with systems and hardware and software administration and integration
• Experience with routine maintenance, including break and fix, backup and recovery, and inventory and asset management

What Sets You Apart:

• Experience with multi-media systems support and community of interest (COI) network operations
• Experience with local group policy management and file share, system, and account administration
• Experience with configuration and change management and life cycle support
• Experience with workstation and server hardware installation, maintenance, board replacement, and cable switching
• Experience with system monitoring and troubleshooting
• Knowledge of system development, software maintenance, and ancillary functions
• Knowledge of cyber defense compliance and accreditation services
• Ability to perform onsite service center support
• Bachelor's degree