Electronic Classroom Tech Support with Secret Clearance

CSA Global LLC; Oak Harbor (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

CSA is seeking a Desktop Support Specialist to support electronic classroom infrastructure and related IT operations. This role focuses on keeping training systems up, configuring AD accounts, and delivering responsive, mission-critical network support.

The ideal candidate brings IT support experience, familiarity with system and network administration, and a Security+ or equivalent credential. Strong problem-solving and onsite service capabilities are required.

Qualifications

• Experience with Active Directory account management and policy configuration.
• 3 years of relevant experience in IT support roles.
• Experience with system, network and database administration.
• Security+ Certification or Bachelor’s degree (or equivalent).
• Experience with routine maintenance, backup and recovery, and asset management.
• Knowledge of cyber defense compliance and accreditation services.

Responsibilities

• Ensure student training infrastructure is functional and available.
• Ensure Active Directory accounts are properly configured.
• Assist customers in overcoming challenges through monitoring and performance management.
• Identify problem areas and opportunities for improvement in a mission critical network.
• Turn metrics into information and communicate their meaning.
• Manage users and computers in an enterprise network.

Skills

Active Directory

System Administration

Network Administration

Database Administration

Backup and recovery

Asset management

Security and compliance systems

Onsite service center support

Education

HS Diploma or equivalent

Security+ certification or equivalent Bachelor’s degree

Job description

CSA is seeking a Desktop Support Specialist to support electronic classroom infrastructure and related IT operations. This role focuses on keeping training systems up, configuring AD accounts, and delivering responsive, mission-critical network support.

The ideal candidate brings IT support experience, familiarity with system and network administration, and a Security+ or equivalent credential. Strong problem-solving and onsite service capabilities are required.