Electronic Banking Assistant

Farmers & Merchants Bank NE; Milford (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Desirable daytime work schedule

Comfortable and friendly work environment

Job summary

A community-focused bank in Nebraska is seeking a customer service representative to provide support for various electronic banking products and services. Responsibilities include processing transactions, assisting customers with issues, and ensuring compliance with bank operations. The bank offers competitive wages, a friendly work environment, and a desirable daytime schedule, making it an ideal place for candidates looking to excel in a supportive team atmosphere.

Qualifications

• Exceptional customer service skills.
• Ability to troubleshoot electronic banking issues.
• Understanding of banking operations and regulations.

Responsibilities

• Provide support for electronic banking products.
• Process and verify electronic banking transactions.
• Maintain customer confidentiality and comply with bank policies.
• Ensure accurate and timely processing of daily items and official bank check processing.
• Assist with reconciling internal bank and general ledger accounts.
• Assist with Visa Debit Card disputes and investigations while troubleshooting potential bank risk.
• Comply with bank operations and procedures, including the Bank Secrecy Act.
• Follow attendance policies as per employee handbook.
• Maintain customer confidence and protect operations by keeping information confidential.
• Contribute to team efforts by accomplishing related results as needed.

Job description

Farmers & Merchants Bank is a family owned, chartered institution with office locations in 12 communities in Nebraska and about 100 employees. We offer everything the bigger banks have – the newest technology, a suite of diverse products and services, and knowledgeable bankers – but with a hometown feel that is open, friendly, and welcoming.

Essential Functions

• Provides exceptional customer service and support of our Electronic products and services including ACH, wire transfers, internet banking, bill‑pay, biz‑pay, payroll, direct deposit, and telephone banking by assisting and enrolling customers, troubleshooting issues as they arise, and ensuring all accounts are updated and maintained.
• Process, verify, and reconcile the electronic banking transactions to ensure accuracy and adherence to policies, procedures, and bank regulations.
• Generally meets customers’ needs and expectations with other account services that present themselves.
• Ensure accurate and timely processing of daily items and official bank check processing.
• Assist with reconciling various internal bank and general ledger accounts.
• Assist with Visa Debit Card disputes and investigations while troubleshooting potential bank risk.
• Comply with bank operations and procedures, including the Bank Secrecy Act.
• Follow attendance policies in compliance with the employee handbook.
• Maintain customer confidence and protect operations by keeping information confidential.
• Contribute to team efforts by accomplishing related results as needed.

Farmers & Merchants Bank offers competitive wages and benefits, including paid time off, a desirable daytime work schedule, and a comfortable and friendly work environment.

Farmers & Merchants Bank is an Equal Opportunity employer. We give consideration to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.