Electromechanical Field Service Technician III

Giesecke & Devrient GB Ltd.; New York (NY); On-site; USD 68,000 - 75,000; Full time

Job summary

Giesecke+Devrient Currency Technology America, Inc. is seeking an Electromechanical Field Service Technician III to provide on-site servicing, installation and repair of complex electromechanical equipment in the Flushing, NY area, delivering proactive service and accurate reports to uphold customer trust.

The role requires a high school diploma (associate degree preferred), 4+ years of field service experience, strong troubleshooting and PC/network skills, readiness to travel, and flexibility

Qualifications

• 4+ years relevant work experience, including at least 2 years in field service.
• High school diploma or GED; associate degree or technical certificate preferred.
• Hands-on with electromechanical equipment is essential.
• Strong troubleshooting, electronics principles, and PC/network knowledge.
• Willingness to travel and work shifts; customer-facing experience preferred.

Responsibilities

• Provide on-site servicing, installation, and repair of electromechanical equipment.
• Diagnose failures and implement repairs to minimize downtime.
• Support customers with operational and maintenance issues.
• Prepare reports analyzing product failure trends and serviceability.
• Assist in training less experienced field service technicians.
• Travel as required to support business needs and cover for others.

Skills

Electromechanical equipment

Troubleshooting

Networking basics

Communication skills

Laptop/Tablet usage

Gaming licenses

Work location flexibility

Company vehicle

Shift work

Solenoids

Belts & rollers

Education

High school diploma

Technical degree preferred

4+ years field service

Customer-facing experience

Job description

Electromechanical Field Service Technician III

Location: Flushing, NY, US

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to digital, physical or electronic payments. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Summary

A Level III Field Service Technician will utilize their technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment. This role is crucial in maintaining high customer satisfaction through data-driven tools, proactive attention to customer needs, and positive interactions. Responsibilities include supporting customers with operational or maintenance issues, addressing escalated technical and service-related concerns, diagnosing failures in mechanical, hardware, software, and systems, implementing effective repairs to minimize downtime, and preparing reports for analyzing product failure trends and serviceability issues. Additionally, this role will also assist with the on-site training and development of less experienced field service technicians and acts as a key communication link between technical support, management, and the customer on technical matters and projects. Flexibility for long hours and travel is required.

Duties/Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Apply company policies and procedures to complete routine tasks effectively.
• Respond promptly to service calls, perform equipment maintenance at customer sites, and assist operators with operational issues.
• Represent the company professionally at all times.
• Handle administrative tasks, including record-keeping, reporting, and inventory management, with accuracy and timeliness.
• Develop and maintain technical competence through formal training programs, on-site training, and hands-on experience.
• Comply with company policies regarding confidentiality and customer procedures, including Custody and Control Procedures.
• Manage parts inventory, coordinate shipments for repair and replenishment, and oversee the inventory of tools and test equipment.
• Record maintenance activities using approved methods and procedures.
• Follow escalation procedures to resolve issues promptly and ensure timely communication with designated company personnel and customer management.
• Promote high customer satisfaction by maintaining open communication and providing proactive attention to customer needs.
• Assist with the on-site training of less experienced field service technicians.
• Show flexibility to travel as required to support business needs, including providing coverage for other Field Engineers during vacations or illnesses. Travel may be within the home territory or to other areas.
• Perform all activities safely and adhere to company safety policies and procedures.
• Complete other duties as assigned.

Required Skills/Knowledge

• Hands-on experience with electromechanical equipment is preferred.
• Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking is required.
• Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is a plus.
• Strong oral and written communication skills are essential.
• Ability to use a laptop/tablet for administrative and diagnostic tasks.
• Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions (for Commercial Field Service Technicians).
• Work may be home office-based or customer site-based.
• Personal vehicle use may be required depending on business needs.
• Potential responsibility for a company fleet vehicle may be required depending on business needs.
• Shift work may be required.

Required Education and Experience

• High school diploma or GED required.
• An Associate degree or trade/technical school certificate/diploma preferred.
• Minimum of four (4) years of relevant work experience, including at least two years in a field service environment.
• Hands-on experience with electromechanical equipment is essential.Previous experience in customer-facing roles is required.

Salary Range

• $68,000 - $75,000

Other Duties

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

$$ Giesecke+Devrient Currency Technology America, Inc. endeavors to make www.gi-de.com/en/careers/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at [phone] or [e-mail] .

Giesecke+Devrient Currency Technology America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

We are looking forward to receiving your application!