Electromechanical Field Service Tech - Travel-Ready Repair

DOC Services Inc.; Nashville (TN); Remote; USD 45,000 - 75,000; Full time

Job summary

DOC Services Inc. specializes in preventative and reactive maintenance of electromechanical equipment inside large retail stores. Technicians work from home and travel to customer locations to perform repairs, diagnostics and ongoing maintenance.

Strong focus on safety and documentation. A valid license and background check are required. Ideal candidates have at least two years of equipment repair experience, solid electrical and mechanical knowledge, and the ability to read schematics.

Qualifications

• High school diploma or GED required.
• Minimum two years of equipment repair experience or combination of training and experience.
• Strong electrical and mechanical knowledge; ability to read and understand schematics.
• Use computer applications including Microsoft Office and call management software.
• Know and understand safety regulations required as it relates to equipment repair.
• Strong organization skills; self-motivated and detail oriented.
• Valid driver's license and good driving record along with proof of insurance.
• Satisfactory background check is required.
• Maintain a professional appearance and behavior, and a positive attitude.
• Written, verbal and electronic communication skills.
• Other duties as needed.

Responsibilities

• Perform billable maintenance, troubleshooting and servicing of equipment.
• Abide by OSHA, customer and DOC safety regulations including PPE.
• Respond to service calls within customer expectations and DOC requirements.
• Provide all documentation as required by customer and DOC through handheld device.
• Perform cost effective service and repairs while maintaining quality.
• Seek out technical support while onsite timely to avoid delays.
• Available to be reached via phone for reactive service repairs unless otherwise approved.
• Order the correct parts needed for the repair.
• Maintain inventory on hand and keep organized for quick access to parts.
• Arrive to job on-time with tools, instructions, parts and safety equipment.
• Travel to and from customer locations.
• Perform inventory reconciliation as scheduled.
• Return parts as requested, promptly.
• As directed by DSM, evaluate preventable service problems and educate or make recommendations to customer.
• Other duties as needed.

Skills

Electrical knowledge

Mechanical knowledge

Read schematics

Organizational skills

Written/verbal communication

Education

High school diploma or GED

Tools

Microsoft Office

Call management software

Job description

DOC Services Inc. specializes in preventative and reactive maintenance of electromechanical equipment inside large retail stores. Technicians work from home and travel to customer locations to perform repairs, diagnostics and ongoing maintenance.

Strong focus on safety and documentation. A valid license and background check are required. Ideal candidates have at least two years of equipment repair experience, solid electrical and mechanical knowledge, and the ability to read schematics.