Electrical Warranty Coordinator

Strada Services; Snellville (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

PTO – Start day 1

Health, Dental & Vision

Job summary

Strada Services in the United States is seeking an Electric Warranty Coordinator to support warranty administration for Warranty Managers, Service Supervisors, and Technicians. The role manages scheduling of in-home service calls, coordinates with builders for documentation, and handles billing-related duties.

You will monitor communications, verify warranty requests, create and schedule work orders in Bolt and Service Titan, and coordinate with internal teams to ensure timely, accurate billing

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred but not required.

Responsibilities

• Monitors and maintains the inbox when needed.
• Verifies validity of warranty requests prior to creating work orders and Scheduling in Bolt.
• Schedules verified work orders in Bolt / Service Titan systems.
• Set-up customers in Sage AR and in Bolt when required.
• Create jobs in Sage Job Cost and in Bolt when required.
• Schedule and assign warranty work, Coordinating with the service & RNC Supervisors when necessary and appropriate.
• Answer Incoming calls and responds to customer / builder needs and messages in a timely and professional manner.
• Call customers regarding external service requests to schedule appointments.
• Request approvals and documentation from builders.
• E-file and properly code / name documentation from builders.
• Coordinate with internal departments as needed when work become billable.
• Requests Purchase Orders and documentation from builders; provide PO pricing to builders prior to scheduling service work.

Skills

Communication skills

Organizational skills

MS Office

Analytical skills

Construction knowledge

Independent work

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Bolt

Service Titan

Sage

Job description

Job Summary

The Electric Warranty Coordinator will support warranty administrative functions for respective Warranty Managers, Service Supervisors, and Service Technicians. The EWC will be responsible for scheduling in- home service calls, dealing with builders regarding documentation, billing, and various duties assigned.

Job Details

Description

Job Summary

The Electric Warranty Coordinator will support warranty administrative functions for respective Warranty Managers, Service Supervisors, and Service Technicians. The EWC will be responsible for scheduling in- home service calls, dealing with builders regarding documentation, billing, and various duties assigned.

Supervisory Responsibilities

• None.

Duties/Responsibilities

• Monitors and maintains the inbox when needed.
• Verifies validity of warranty requests prior to creating work orders and Scheduling in Bolt.
• Schedules verified work orders in Bolt / Service Titan systems.
• Set-up customers in Sage AR and in Bolt when required.
• Create jobs in Sage Job Cost and in Bolt when required.
• Schedule and assign warranty work, Coordinating with the service & RNC Supervisors when necessary and appropriate.
• Answer Incoming calls and responds to customer / builder needs and messages in a timely and professional manner.
• Call customers regarding external service requests to schedule appointments.
• Request approvals and documentation from builders.
• Requests approvals and documentation from builders.
• E-file and properly code / name documentation from builders.
• Coordinate with internal departments as needed when work become billable.
• Call customers regarding external warranty requests to schedule appointments.
• Requests Purchase Orders and documentation from builders; provide PO pricing to builders prior to scheduling service work.
• Requests WO’s for RNC warranty jobs to be completed.
• Performs other related duties as directed.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• A working knowledge of Microsoft Office Suite, excel, word.
• Good analytical skills and ability to make sound judgments relative to inventory.
• Knowledge in the construction industry preferred.
• Ability to work independently

Education And Experience

• High school diploma or equivalent required; Associate or bachelor’s degree preferred but not required.
• Valid state Driver’s license.
• At least two years of work experience in related field and or Customer service.

Physical Requirements

• Must be able to lift up to 15 pounds at times.

Extended periods of sitting at desk using computer

Benefits

• Competitive Pay Rates, paid EVERY Friday
• Opportunities for Advancement
• Paid Time Off (PTO) – Start accruing on Day 1!

Comprehensive Benefits Package available 1st of the month after 30 days, including: Health, Dental, and Vision Insurance

• Employee Assistance Program (EAP)
• Life Insurance and AD&D
• Company-Paid Basic Life Insurance for ALL Employees
• Educational Assistance
• 401(k) after 90 days

EEOC Statement

Strada Services is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.