Electrical Warranty Specialist – Scheduling & Documentation

Strada Services; Snellville (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

PTO – Start day 1

Health, Dental & Vision

Job summary

Strada Services in the United States is seeking an Electric Warranty Coordinator to support warranty administration for Warranty Managers, Service Supervisors, and Technicians. The role manages scheduling of in-home service calls, coordinates with builders for documentation, and handles billing-related duties.

You will monitor communications, verify warranty requests, create and schedule work orders in Bolt and Service Titan, and coordinate with internal teams to ensure timely, accurate billing

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred but not required.

Responsibilities

• Monitors and maintains the inbox when needed.
• Verifies validity of warranty requests prior to creating work orders and Scheduling in Bolt.
• Schedules verified work orders in Bolt / Service Titan systems.
• Set-up customers in Sage AR and in Bolt when required.
• Create jobs in Sage Job Cost and in Bolt when required.
• Schedule and assign warranty work, Coordinating with the service & RNC Supervisors when necessary and appropriate.
• Answer Incoming calls and responds to customer / builder needs and messages in a timely and professional manner.
• Call customers regarding external service requests to schedule appointments.
• Request approvals and documentation from builders.
• E-file and properly code / name documentation from builders.
• Coordinate with internal departments as needed when work become billable.
• Requests Purchase Orders and documentation from builders; provide PO pricing to builders prior to scheduling service work.

Skills

Communication skills

Organizational skills

MS Office

Analytical skills

Construction knowledge

Independent work

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Bolt

Service Titan

Sage

Job description

Strada Services in the United States is seeking an Electric Warranty Coordinator to support warranty administration for Warranty Managers, Service Supervisors, and Technicians. The role manages scheduling of in-home service calls, coordinates with builders for documentation, and handles billing-related duties.

You will monitor communications, verify warranty requests, create and schedule work orders in Bolt and Service Titan, and coordinate with internal teams to ensure timely, accurate billing