Electrical Service Technician

Divine Electric; San Rafael (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

Divine Electric & Plumbing seeks an Operations Manager to lead our residential teams across Electric, Plumbing, and HVAC services in Marin County. The role focuses on elevating customer experiences, maintaining high service standards, and coordinating projects with precision.

The ideal candidate will navigate ServiceTitan workflow, supervise installers, and drive growth through effective communication and professional accountability.

Qualifications

• Experience in managing service teams and coordinating fieldwork.
• Proven ability to oversee electrical installation projects and ensure code compliance.
• Strong customer communication and problem-solving skills.
• Professionalism, integrity, and commitment to growth within a team.
• Ability to balance field work with office coordination and reporting.

Responsibilities

• Lead and motivate service teams to deliver high-quality electrical and plumbing work.
• Oversee ServiceTitan usage, estimates, invoices, notes, and scheduling for efficiency.
• Present options and recommendations to customers to ensure best solutions.
• Maintain clear, proactive communication with office staff, technicians, and clients.
• Ensure accurate project turnovers, documentation, and compliance with safety standards.

Skills

ServiceTitan knowledge

Electrical installations

Customer service

Team leadership

Project coordination

Tools

ServiceTitan

Job description

Divine is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business for over 20 years, servicing Marin County. We provide a great environment and culture focused on growth, development, and retention. As we continue to expand, we seek a dynamic Operations Manager to lead our teams and uphold our mission of excellence.We’re not just hiring another technician — we’re looking for someone who can elevate our team and our customer experienceWhat We’re Looking ForServiceTitan Knowledge - Familiarity with ServiceTitan software is strongly preferred. From creating estimates and presenting options to processing invoices and capturing customer notes, efficiency and accuracy in ServiceTitan is a critical part of this role.High-Level Electrical Technical Skills - This role requires a proven ability to perform quality electrical installations, repairs, and troubleshooting. The right candidate can confidently take on complex projects, ensure code compliance, and complete work to the highest professional standard.Customer-Focused Mindset - Our Service Technicians are the face of the company. We’re looking for someone who not only delivers excellent technical work but also knows how to communicate solutions clearly, provide top-tier customer service, and build lasting trust with clients.Culture Fit - Technical skills are vital, but we place an even greater emphasis on character and teamwork. We’re seeking someone who embodies our core values — professionalism, integrity, accountability, and a commitment to growth. A positive, collaborative attitude is key to thriving on our team.Perform high-quality repairs and installations with minimal call-backs.Present options and recommendations that provide the best solutions for the customer.Maintain strong communication with the office, team members, and clients.Represent the company with professionalism, punctuality, and pride.Support the growth of the department through both technical expertise and add-on sales.Paperwork & Engineering Accuracy: Complete all project documentation, material lists, and system designs with precision to ensure seamless execution and compliance.Turnover Excellence: Deliver thorough and accurate turnovers for installation crews, ensuring all project details are clearly communicated and customers feel confident about next steps