Electrical Service Team Leader - Sign-On Bonus up to $3,500!!

Hiller Plumbing, Heating, Cooling & Electrical; Huntsville (AL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid vacation

Paid holidays

Flex spending accounts

Job summary

Hiller Plumbing, Heating, Cooling & Electrical in Huntsville, AL is seeking an experienced electrical technician to provide service and repair for customer units. You will coordinate with utilities and local officials, complete service documentation, and manage parts orders for daily operations.

Ideal candidates have at least 4 years of electrical experience, a high school diploma or GED, and a valid driver’s license.

Qualifications

• Must have high school diploma or GED.
• State Electrical License preferred.
• Minimum 4 years of electrical installation, maintenance, troubleshooting experience.
• Valid driver’s license and insurability by company.
• Strong organization and attention to detail.

Responsibilities

• Provide electrical service and/or repair to customer units as needed.
• Coordinate with utility service providers and local code officials to meet guidelines.
• Complete all required documentation on services and collect fees to office administration.
• Prepare and order parts for appointments; ensure readiness for service day.
• Submit purchase orders to dispatch or designated purchasing team.
• Reschedule customer appointments if calls are incomplete.
• Transport tools and materials; keep truck clean and inventoried.
• Coordinate with other departments to meet job objectives.
• Inform a manager if customer lacks electrical services before leaving the call.
• Explain benefits of Club Memberships.
• Monitor metrics like average invoice total, callback ratios, and labor margins.
• Train, coach and mentor technicians and apprentices.
• Investigate safety issues and support management decisions.

Skills

Customer service

Teamwork

Organized

Attention to detail

Analytical skills

Education

High School diploma or GED

Tools

Blueprints

Plans

Manuals

GPS / mapping tools

Job description

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

• Our Family Owned & Care Culture
• OUR VALUES
• Healthy Work/Life Balance
• Established Career Paths
• Advancement Opportunities
• Year-round work - NO LAYOFFS
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews
• Paid Training in our state-of-the-art facility

Benefits

• Medical, Dental & Vision insurance
• Long and Short-term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts - Family care

Job Responsibilities

• Provide electrical service and/or repair to customer units as needed.
• Coordinate with utility service providers (NES, MTEMC, CEMC, etc.) and local code officials to ensure proper guidelines are established.
• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
• Submit purchase orders to dispatch or other designated purchasing team administrators.
• Facilitate rescheduling customer appointment if call is not complete.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep truck clean, stocked and accurately inventoried.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Inform a manager if the customer does not have electrical services before leaving the call.
• Communicate the benefits of Club Memberships.
• Manage operational metrics including average invoice total, callback ratios and labor margins.
• Train, coach and mentor technicians and apprentices.
• Investigate any reported safety issues.
• Support manager as a resource who can make decisions on behalf of the company for the technician team.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• State Electrical License preferred
• A High School diploma or general education degree (GED) required.
• A minimum of four years’ experience preferred in installation, maintenance, troubleshooting and correcting diverse electrical service issues.
• A valid driver’s license and approved to drive by Company’s insurance carrier.
• Must be highly organized with good attention to detail and follow through.
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with desire to exceed customer expectations.
• Function in a team environment.
• Must be able to use a computer tablet, smart phone and read a map or follow GPS.

Physical Requirements

• Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 50% of the time.
• Climb ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces.
• Able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items
• Occasionally work from heights up to 15 feet above ground.
• Able to carry 24 foot extension ladder alone and/or 40 foot extension ladder with a fellow co-worker on most jobs.
• Have good visual acuity.

Minimum 3-5 years verifiable Electrical experience required to qualify for sign-on bonus

#hillersp

$25 - $35 an hour

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.