Electrical Service Operations Manager

TW Constructors; O’Fallon (MO); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health plans (employer-paid)

Dental and vision plans

401(k) retirement plan with match

Life insurance

Long-term disability

Employee wellness programs

In-office gym

Game room

Job summary

Vision Electric is seeking a Service Manager to oversee the electrical service department across residential, commercial, and industrial projects. You will drive daily operations, safety, profitability, and customer satisfaction while coordinating 24/7 dispatch, estimating, and field leadership.

The role requires strong electrical knowledge, effective communication, and a track record in service operations leadership.

Qualifications

• 3-5 years of experience in service operations.
• 2+ years in a leadership or supervisory role.
• Proven ability to manage teams and service operations effectively.
• Strong knowledge of electrical systems, troubleshooting, blueprints, and applicable electrical codes.
• Proven experience in electrical service operations, estimating, and team leadership.
• Excellent communication, organization, problem-solving, and customer service skills.

Responsibilities

• Manage daily service operations, including 24/7 emergency dispatch, scheduled maintenance, and service projects.
• Lead field personnel, coordinate scheduling, prioritize service calls, and maximize operational efficiency.
• Prepare and review estimates, takeoffs, pricing, proposals, and project budgets.
• Ensure compliance with OSHA, NFPA 70E, NEC, and LOTO safety standards.
• Oversee equipment rentals, material inventory, tools, and departmental expenses.
• Maintain strong customer relationships, resolve service concerns, and ensure quality workmanship.
• Monitor departmental performance, profitability, financial reporting, and service contract execution.
• Utilize electrical industry software, including Accubid, Bluebeam, and Microsoft Office 365.

Skills

Leadership

Service ops

Customer service

Electrical knowledge

Tools

Accubid

Bluebeam

MS Office 365

Job description

Vision Electric is seeking a Service Manager to oversee the electrical service department across residential, commercial, and industrial projects. You will drive daily operations, safety, profitability, and customer satisfaction while coordinating 24/7 dispatch, estimating, and field leadership.

The role requires strong electrical knowledge, effective communication, and a track record in service operations leadership.