Electrical & Plumbing Sales Floor Lead

Lowe's Companies, Inc.; Latrobe (Westmoreland County); On-site; USD 42,000 - 56,000; Full time

Job summary

Lowe’s is seeking a Sales Floor Department Supervisor to lead a team and deliver excellent customer service in a fast-paced home improvement environment. You will coach associates, delegate tasks, monitor performance, and ensure adequate department coverage to meet store goals.

This role involves leading customer-facing and non-customer-facing activities, supporting merchandising decisions, and promoting safety practices; you may also open/close the store or serve as manager-on-duty, with

Qualifications

• High School Diploma or equivalent with 3 years of retail experience OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegating, following‑up on daily tasks, managing performance, and ensuring adequate department coverage.
• Oversee customer‑facing activities (greeting customers, clarifying needs and identifying solutions, closing sales) and non‑customer‑facing activities (down stocking, inventory management, area recovery) and store safety.
• Communicate best practices to the team to inspire engaging, customer‑focused behavior and goal attainment.
• Supervise associates in other departments as needed to meet store demands.
• Occasionally open or close the store or serve as manager‑on‑duty (MOD).
• Travel on occasion to meetings, trainings, or to support neighboring stores/outlets.

Skills

Retail leadership

Team supervision

Customer service

Microsoft Office Suite

Cross-functional collaboration

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe’s is seeking a Sales Floor Department Supervisor to lead a team and deliver excellent customer service in a fast-paced home improvement environment. You will coach associates, delegate tasks, monitor performance, and ensure adequate department coverage to meet store goals.

This role involves leading customer-facing and non-customer-facing activities, supporting merchandising decisions, and promoting safety practices; you may also open/close the store or serve as manager-on-duty, with