Electrical Manager - Residential

Handyside; Valley Green (PA); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time exempt salary position

Performance-based bonus structure

Weekly pay with direct deposit

Healthcare for you, on us

Dental, vision, and Aflac add-ons

401(k) with company match

2 weeks paid time off, plus holidays

Uniforms, cell phone, and tablet

Paid training opportunities

Fun employee events

Descripción de la vacante

Handyside Plumbing, HVAC & Electrical is seeking an Electrical Manager to lead a residential electricians team in Central PA. You will coach, train, set expectations, and deliver five-star service that aligns with our Happiness Guarantee.

In this full-time exempt role you will drive weekly meetings, monitor KPIs, support field technicians, and collaborate on process improvements to boost customer satisfaction and profitability.

Formación

• 5+ years of management experience with leadership and coaching skills.
• Strong knowledge of service processes and customer relationship management.
• Proficiency with Microsoft Office or Google Suite.
• A professional, positive attitude that creates HAPPY customer experiences.
• Ability to pass a background screening.

Responsabilidades

• Lead weekly team meetings and training to drive technician performance and uphold core values.
• Set clear expectations and paths for targets.
• Drive same-day service completion and memorable customer experiences.
• Coach on-site during ride-alongs and visits to ensure quality and adherence to protocols.
• Foster continuous improvement through training, performance reviews and feedback.
• Onboard and train new hires to align with Handyside standards.
• Collaborate with leadership on disciplinary discussions and strategy.
• Track KPIs and address gaps before they become problems.
• Provide technical and sales support to field technicians, including after-hours help.

Conocimientos

Management

Coaching

Customer service

Communication

MS Office

Google Workspace

Dependability

Background check

Herramientas

Microsoft Office

Google Suite

Descripción del empleo

Electrical Manager | Lead a Five-Star Team at Handyside Plumbing, HVAC & Electrical

Are you a service-focused leader who knows how to build a winning team?

Do you get fired up watching your team hit their goals? Can you coach a technician through a tough call and turn a good job into a five-star experience? If you're ready to lead a team of residential electricians who deliver top-quality work and exceptional customer service, we want to meet you!

We're looking for an Electrical Manager with a superior work ethic, a passion for coaching, and a commitment to doing things the right way. As our Electrical Manager, you'll make sure every customer receives service that reflects our core values and our Happiness Guarantee. You'll train your team, set clear expectations, and build the processes that drive great customer communication and seamless service from start to finish. You'll be your team's go-to leader, coach, and biggest supporter.

What We Offer:

• Full-time, exempt salary position
• Performance-based bonus structure
• Weekly pay with direct deposit
• Healthcare for you, on us! $0 premium
• Dental, vision, and Aflac add-ons
• 401(k) with company match
• 2 weeks paid time off, plus paid holidays AND your birthday off!
• Company-provided uniforms, cell phone, and tablet
• Paid training opportunities
• Fun employee events

What You'll Do:

• Lead weekly team meetings and sales-based training that drive technician performance and uphold our core values
• Make sure every team member knows their minimum expectations and has a clear, actionable path to hit their targets
• Drive same-day service completion and hassle-free, memorable customer experiences
• Hit the road for ride-alongs and job site visits to coach your team, evaluate service quality, and ensure company protocols are followed
• Build a culture of continuous improvement through training, performance reviews, and actionable feedback
• Onboard and train new hires so they start strong and align with Handyside standards
• Partner with management on disciplinary meetings, performance improvement plans, and operational strategy
• Track key performance indicators and tackle gaps before they become problems
• Provide technical and sales support to field technicians, including after-hours support when needed
• Collaborate with leadership to strengthen communication, operational efficiency, and financial performance
• Champion a safe, productive work environment through training and best practices

What You Bring:

• 5+ years of management experience with proven leadership and coaching skills
• Strong knowledge of service processes and customer relationship management
• A self-motivated, team-first attitude
• A strong commitment to dependability and reliability
• Excellent listening, written, and verbal communication skills
• Proficiency with Microsoft Office or Google Suite
• A professional, positive attitude that creates HAPPY customer experiences
• Ability to pass a background screening

Why Handyside?

For over 25 years, Handyside Plumbing, HVAC & Electrical has been the premier choice for residential home services in Central PA. We believe in taking care of our coworkers, our customers, and our community. Our team has earned Harrisburg Magazine's Simply the Best four years running, and we proudly maintain a 4.9-star rating on Google. When you work hard here, the possibilities are endless!

Our Core Values:

Respect Enthusiasm Accountability Confidence Honesty Together, we REACH for the same goals!

Questions? Call Lindsey at 717-200-4492.