Electrical Department Manager

2020 Search Partners; Nashville (TN); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holiday pay

Life insurance

Disability insurance

Professional development

Employee assistance program

Job summary

2020 Search Partners is assisting a well-established commercial electrical services organization serving Nashville and the greater Middle Tennessee market to hire an experienced Service Manager. Based in Nashville, this full-time exempt role leads the Service Division, drives profitability, customer satisfaction, and long‑term relationships.

You will oversee service operations, budgeting, forecasting, business development, and personnel development while collaborating with field personnel and

Qualifications

• 5+ years of service management, operations management, or project management experience in commercial electrical contracting.
• Proven financial acumen including budgeting, forecasting, expense control, and profit‑and‑loss responsibility.
• Strong coaching, negotiation, problem‑solving, and communication abilities.

Responsibilities

• Provide leadership, direction, and oversight for all Service Division personnel.
• Establish performance expectations, accountability measures, and professional development plans.
• Develop and maintain strong relationships with existing and prospective customers.
• Identify growth opportunities, recurring revenue programs, and new service offerings; support proposals, RFP and RFQ responses, qualification packages, and marketing materials.
• Own departmental revenue, gross profit, budgets, forecasts, expenses, and overall financial performance.
• Oversee daily service operations, scheduling, staffing, and resource allocation.
• Review and approve invoices, timesheets, work orders, purchase orders, and project costs.
• Coordinate manpower requirements with construction, estimating, and other operational departments.

Skills

Commercial electrical experience

P&L management

Leadership

Customer growth

Team development

Communication

CRM relationships

MS Office

ServiceTitan

Problem solving

Tools

ServiceTitan

MS Office

Job description

Our client is a well-established commercial electrical services organization serving the Nashville and greater Middle Tennessee market. The company is seeking an experienced, results-driven Service Manager to lead a growing service division and strengthen its reputation for responsive service, reliable execution, and long-term customer relationships.

What Makes You a Good Fit?

• COMMERCIAL ELECTRICAL EXPERIENCE: At least five years of service management, operations management, or project management experience within the commercial electrical industry.
• FINANCIAL LEADERSHIP: Demonstrated experience managing departmental revenue, gross profit, budgets, forecasts, expenses, and overall profit-and-loss performance.
• TEAM DEVELOPMENT: A hands‑on leader who establishes clear expectations, builds accountability, coaches employees, and develops field and office talent.
• CUSTOMER GROWTH: Ability to strengthen existing customer relationships, develop new accounts, and expand recurring‑revenue programs and service offerings.

Role

Based in Nashville, Tennessee, this full‑time, exempt position reports to the Area Manager. The Service Manager is accountable for the department's profitability, growth, customer satisfaction, and overall performance. The role leads service operations, business‑development initiatives, budgeting and forecasting, and personnel development while working closely with field personnel, office staff, executive leadership, and customers.

Responsibilities

• LEADERSHIP: Provide leadership, direction, and oversight for all Service Division personnel.
• PERFORMANCE MANAGEMENT: Establish clear performance expectations, accountability measures, and professional‑development plans.
• CUSTOMER RELATIONSHIPS: Develop and maintain strong relationships with existing and prospective customers.
• BUSINESS DEVELOPMENT: Identify growth opportunities, recurring‑revenue programs, and new service offerings; support proposals, RFP and RFQ responses, qualification packages, and marketing materials.
• FINANCIAL MANAGEMENT: Own departmental revenue, gross profit, budgets, forecasts, expenses, and overall financial performance.
• SERVICE OPERATIONS: Oversee daily service operations, scheduling, staffing, and resource allocation.
• COST CONTROL: Review and approve invoices, timesheets, work orders, purchase orders, and project costs.
• WORKFORCE COORDINATION: Coordinate manpower requirements with construction, estimating, and other operational departments.

Qualifications

• INDUSTRY EXPERIENCE: Minimum of five years of service management, operations management, or project management experience in commercial electrical contracting.
• P&L MANAGEMENT: Proven financial acumen, including budgeting, forecasting, expense control, and profit‑and‑loss responsibility.
• OPERATIONAL KNOWLEDGE: Strong understanding of electrical service operations, estimating, project management, and customer relationship management.
• TECHNOLOGY: Proficiency with Microsoft Office and service‑management software platforms such as ServiceTitan.
• LEADERSHIP SKILLS: Strong coaching, negotiation, problem‑solving, decision‑making, and communication abilities.
• WORK STYLE: Ability to manage multiple priorities in a fast‑paced service environment and communicate effectively with customers, employees, field personnel, and executive leadership.

Work Environment & Physical Requirements

The physical demands and work environment described below are representative of those required to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• FIELD CONDITIONS: Regular work in outdoor environments with potential exposure to hot and cold temperatures, noise above 85 decibels, intense odors, limited visibility, and constrained working surfaces.
• ACCESS AND MOBILITY: Ability to climb stairs and ladders and access trenches or elevated platforms, including scaffolding at significant heights.
• LIFTING: Ability to lift equipment and materials weighing up to 50 pounds as required.
• DRIVING: If driving is required, a valid driver's license and proof of insurability are required; drivers are subject to a motor‑vehicle‑record review.
• SAFETY: Compliance with all applicable safety regulations, personal protective equipment requirements, and environmental health and safety policies.

Compensation & Location

This position is based in Nashville, Tennessee, and is an office + field leadership role. The organization offers a competitive salary and comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) plan with company match; paid time off and holiday pay; life and disability insurance; professional development and training; and an employee assistance program.

The employer provides equal employment opportunities in accordance with applicable law. Reasonable accommodations are available to qualified individuals with disabilities.