Electrical Customer Service & Sales Specialist

Border States; Meridian (MS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan

Paid Holidays

Paid Volunteer Time

Job summary

Border States in Meridian, MS is seeking a Customer Service Representative to support our busy team with sales, order entry, and customer service. You will interact with customers, coordinate deliveries, and provide timely follow-up on technical inquiries while helping to maintain pricing and inventory information.

Ideal candidates have at least 2 years of customer service experience in a electrical products environment, strong communication skills, and proficiency with MS Office and SAP.

Qualifications

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 2 years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of 2 years of prior electrical distribution experience preferred.
• Ability to read, write, and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Responsibilities

• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States’ products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Skills

Customer Service

Sales support

Electrical products knowledge

MS Office

SAP

Education

2-year degree preferred

Tools

SAP

Microsoft Office

Excel

Word

PowerPoint

Job description

Border States in Meridian, MS is seeking a Customer Service Representative to support our busy team with sales, order entry, and customer service. You will interact with customers, coordinate deliveries, and provide timely follow-up on technical inquiries while helping to maintain pricing and inventory information.

Ideal candidates have at least 2 years of customer service experience in a electrical products environment, strong communication skills, and proficiency with MS Office and SAP.