Electrical Counter Specialist

Shepherd Electric Supply; Sterling (VA); On-site; USD 57,859,000 - 71,635,000; Full time

Benefits offered by this job

Growth opportunities

Insurance package

Paid vacation

401(k) match

Stable employer

Team-focused culture

Job summary

Shepherd Electric Supply in Sterling, VA is seeking a Counter Sales Representative to greet customers, identify parts, provide accurate quotes, and process orders with care and urgency. You will build lasting relationships with contractors and facility managers, and present a professional image in every interaction.

You will develop knowledge across electrical product lines, ensure accuracy in orders, and collaborate with teammates in a dynamic, fast-paced branch setting.

Qualifications

• 1–3 years of electrical industry experience preferred; reliability matters.
• Proficiency in using computers; Eclipse software familiarity is a plus.
• Bilingual (Spanish) proficiency is a plus.

Responsibilities

• Assist walk-in and call-in customers with part identification, product selection, and order processing.
• Provide accurate quotes and follow through to close — no dropped handoffs.
• Build strong customer relationships that bring contractors and facility managers back by name.
• Represent Shepherd professionally in every interaction — appearance, conduct, and communication.
• Develop and maintain working knowledge of electrical products across multiple product lines.
• Identify parts correctly so customers get what they need the first time.
• Support accurate order processing so transactions are right before they leave the counter.
• Participate in ongoing product training to stay sharp and current.
• Collaborate effectively with branch teammates in a fast-paced environment.
• Support multiple product lines and adapt to shifting priorities across the day.
• Complete tasks assigned by branch leadership with ownership and follow-through.
• Flag issues early — stock shortfalls, order concerns, customer escalations.

Skills

Electrical industry experience

Customer service

Bilingual Spanish

Proficient with computers

Attention to detail

Education

High school diploma or equivalent

Tools

Eclipse software

Job description

Shepherd Electric Supply in Sterling, VA is seeking a Counter Sales Representative to greet customers, identify parts, provide accurate quotes, and process orders with care and urgency. You will build lasting relationships with contractors and facility managers, and present a professional image in every interaction.

You will develop knowledge across electrical product lines, ensure accuracy in orders, and collaborate with teammates in a dynamic, fast-paced branch setting.