El Paso Water Park Operations Lead

AEG Presents; El Paso (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Legends Global is seeking an Assistant Manager for El Paso Water Parks to assist in daily operations across staffing, cash handling, customer service, aquatic operations, retail, concessions, F&B and private events.

You will work under the Site Manager, supervising 80-100 seasonal staff, ensuring safety, compliance with health regulations, and delivering outstanding guest experiences while maintaining high standards and professionalism.

Qualifications

• Maintain an effective working relationship with clients, employees, vendors, patrons, and others encountered in the course of employment.
• Operate a personal computer using Windows and Microsoft Office software as well other facility software.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Remain flexible and adjust to situations as they occur.
• Ability to speak effectively before a group.
• Excellent organizational, planning, communication, and inter-personal skills.
• Ability to undertake and complete multiple tasks.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Be licensed and insured to operate a motor vehicle in the United States.

Responsibilities

• Assists in leading the daily operations to ensure the water parks are running according to Destination El Paso operating procedures.
• Under the direction of the Site Manager assists in managing 80-100 seasonal staff members to ensure high productivity, excellent performance, and positive employee satisfaction.
• Assists in scheduling of staff and posted in a timely fashion.
• Along with Site Manager, assist in facilitating in-service training programs for safety and customer service.
• Ensure all client and company policies are being enforced by staff.
• Remain current in required and voluntary certifications and training.
• Monitors daily pool operations to adhere to all State, Local and company health and safety regulations.
• Ensures proper maintenance of the facility.
• Ensures a safe guest and employee environment by actively being out in the water park to observe, identify, and rectify any hazards or issues.
• Responsible for addressing any guest or employee concerns.
• Responsible for all cash handling and reconciling end of day sales and reporting.
• On Duty Manager as assigned.
• When assigned On Duty Manager, ensuring operation flows smoothly as if the Site Manager was present.
• Assist in recruiting, hiring, and training all seasonal and part time staff.
• Assists in overseeing the following: Ticketing, Retail, Food & Beverage, Guest Services, Lifeguards, Water Park Maintenance, Security, and Emergency Management.
• Ensuring that guests receive outstanding customer service by providing a friendly, fun, and safe environment.
• Maintains high standards, positive attitude, and professional appearance.
• Attend monthly staff meetings. Develop and maintain a harmonious working relationship with all other departments.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Occasional travel for industry conferences, meetings, trainings, and prospective clients.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Performs other related duties as assigned.

Skills

Relationship management

Windows

Microsoft Office

Communication

Public speaking

Organizational skills

Time management

Multitasking

Customer service

Driver's license

Education

High school diploma

GED acceptable

Lifeguard certification or equivalent preferred

CPO/AFO preferred

Tools

Windows

Microsoft Office

Facility software

Job description

Legends Global is seeking an Assistant Manager for El Paso Water Parks to assist in daily operations across staffing, cash handling, customer service, aquatic operations, retail, concessions, F&B and private events.

You will work under the Site Manager, supervising 80-100 seasonal staff, ensuring safety, compliance with health regulations, and delivering outstanding guest experiences while maintaining high standards and professionalism.