EHR Training & Technical Specialist

Children's Hope Alliance; Statesville (NC); On-site; USD 39,000 - 58,000; Full time

Job summary

Children's Hope Alliance in North Carolina seeks an EHR Training & Systems Specialist who merges technology, training, and user support to empower staff across the organization.

You will deliver EHR training, create materials, collaborate with clinical and operational teams, and use SQL and Power BI to ensure data integrity and workflow improvements.

This non-exempt, full-time hourly role serves Central and Western NC; candidates from Greensboro to Asheville are encouraged to apply.

Qualifications

• Associate's or Bachelor's degree in IT, information systems, computer science, or a related field.
• 2–3 years of experience supporting EHR systems, healthcare operations, technical training, help desk support, or information systems.
• Experience with SQL, Power BI, Power Query, reporting, data validation, or EHR report writing is highly valued.
• Strong communication, presentation, documentation, and relationship-building skills.
• Ability to simplify technical concepts for users with varying levels of technical expertise.

Responsibilities

• Deliver engaging EHR training and onboarding experiences for staff.
• Create user-friendly training materials, job aids, videos, and knowledge resources.
• Partner with clinical and operational teams to identify opportunities for workflow improvements.
• Support testing, validation, and implementation of EHR enhancements and new system features.
• Provide technical troubleshooting and end-user support to ensure a positive user experience.
• Utilize reporting tools, SQL, Power BI, and other data resources to support organizational needs and data integrity.
• Monitor training effectiveness and system utilization to improve user adoption and performance.
• Translate business needs into practical technology solutions that drive efficiency.

Skills

SQL

Power BI

Power Query

Training delivery

User support

Education

Associate's or Bachelor's degree in IT/IS/CS

Tools

SQL

Power BI

Job description

Description

Make a Difference Through Technology and Training

Are you passionate about helping people learn, solve problems, and use technology to improve outcomes? Children's Hope Alliance is looking for an EHR Training & Systems Specialist who thrives at the intersection of technology, training, and user support.

In this role, you'll play a key part in empowering employees to confidently use our Electronic Health Record (EHR) system while helping improve workflows that support children, families, and communities. If you enjoy training others, analyzing data, solving system challenges, and collaborating with teams to create better processes, we'd love to hear from you.

This position supports our Central and Western North Carolina markets. Candidates located anywhere between the Greensboro and Asheville areas are encouraged to apply. We welcome applications from all qualified candidates, regardless of current location.

This position is classified as a non-exempt, full-time hourly role and is eligible for overtime in accordance with applicable federal and state laws.

What You'll Do

As our EHR Training & Systems Specialist, you'll be a trusted resource for employees across the organization by:

• Delivering engaging EHR training and onboarding experiences for new and existing staff.
• Creating user-friendly training materials, job aids, videos, and knowledge resources.
• Partnering with clinical and operational teams to identify opportunities for workflow improvements.
• Supporting the testing, validation, and implementation of EHR enhancements and new system features.
• Providing technical troubleshooting and end-user support to ensure a positive user experience.
• Utilizing reporting tools, SQL, Power BI, and other data resources to support organizational needs and data integrity.
• Monitoring training effectiveness and system utilization to continuously improve user adoption and performance.
• Translating business needs into practical technology solutions that drive efficiency and effectiveness.

What We're Looking For

We're seeking someone who is naturally curious, solutions-oriented, and passionate about helping others succeed through technology.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
• 2-3 years of experience supporting EHR systems, healthcare operations, technical training, help desk support, or information systems.
• Experience with SQL, Power BI, Power Query, reporting, data validation, or EHR report writing is highly valued.
• Strong communication, presentation, documentation, and relationship-building skills.
• Ability to simplify technical concepts and make them accessible to users with varying levels of technical expertise.

Why Join Children's Hope Alliance?

At Children's Hope Alliance, technology is more than a system. It's a tool that helps us better serve children and families. You'll have the opportunity to make a meaningful impact while working alongside dedicated professionals committed to improving lives every day.

Please note: A skills assessment will be administered during the interview process.

Children's Hope Alliance is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.