EHR Specialist

HealthFirst Bluegrass Inc.; Lexington (KY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Mentorship and learning opportunities

Supportive, mission-driven environment

Job summary

HealthFirst Bluegrass Inc. in Lexington, Kentucky is seeking an entry-level Electronic Health Systems / IT Support Specialist to provide hands-on support for EHR systems and clinical technologies. Ideal for those starting their IT career, this role involves working directly with staff to improve patient care with technology.

Responsibilities include troubleshooting systems, assisting with onboarding, and supporting healthcare applications. The position offers mentorship and growth in a mission-driven environment focused on serving underserved communities.

Qualifications

• Basic familiarity with IT support, troubleshooting, or help desk work.
• Exposure to Microsoft 365, Active Directory, or EHR systems (through school, internships, or work).

Responsibilities

• Provide friendly, hands-on, in-person support for EHRs and clinical applications.
• Assist with day-to-day system maintenance and basic configuration tasks.
• Help onboard new staff, manage user access, and support workflows.
• Learn and support healthcare systems such as Athena Practice and Dentrix.
• Assist with basic integration and support of clinical devices.

Skills

IT support

Troubleshooting

Customer service

Familiarity with EHR systems

Communication skills

Education

Associate or Bachelor’s degree in IT, computer science, health informatics, or related field

Tools

Microsoft 365

Active Directory

Job description

Make a Difference. Learn Every Day. Be Part of the Mission.

At our Federally Qualified Health Center (FQHC), our mission comes first—providing transformative healthcare for all. Behind every provider visit and patient interaction is a team of people and technology working together to make that care possible.

We’re seeking an entry‑level, on‑site Electronic Health Systems (EHS) / IT Support Specialist who is eager to learn, motivated by purpose, and excited to support the technology that keeps our clinics running. This role is ideal for someone at the start of their IT career who wants hands‑on experience, mentorship, and the chance to make a real impact every day.

This is an in‑person role—you’ll be embedded with our teams, building relationships, solving problems face‑to‑face, and becoming a trusted partner to staff and providers.

Why This Role Matters

Technology is essential to care—but people are the reason we do this work.

In this role, you’ll help ensure our Electronic Health Record (EHR) systems and clinical technologies are reliable, accessible, and supportive of patient care. You’ll work side‑by‑side with clinical and administrative staff, helping them do their jobs better—so patients receive care more safely and efficiently.

We’re focused on finding someone who:

• Cares deeply about our mission
• Enjoys helping others
• Is curious, dependable, and eager to grow

What You’ll Learn & Do

Responsibilities

• Provide friendly, hands‑on, in‑person support for EHRs and clinical applications
• Assist with day‑to‑day system maintenance and basic configuration tasks
• Help onboard new staff, manage user access, and support workflows
• Learn and support healthcare systems such as Athena Practice, Dentrix, Liberty, referral tools, and more
• Assist with basic integration and support of clinical devices (imaging, ultrasound, retina screening tools, etc.)

Be the Go‑To Tech Help for Our Teams

• Respond to IT service desk requests with patience, empathy, and clear communication
• Troubleshoot computers, printers, scanners, peripherals, and basic hardware issues
• Work closely with senior IT staff to support servers, networks, and applications
• Help maintain Microsoft 365, Active Directory accounts, security groups, and printing

Grow Your IT Skills While Advancing the Mission

• Participate in system upgrades, training, documentation, and improvement projects
• Learn healthcare IT best practices in a supportive, mission‑driven environment
• Contribute to projects that improve care quality, safety, and efficiency

We welcome early‑career and entry‑level candidates who are motivated, dependable, and mission‑aligned.

• Associate or Bachelor’s degree in IT, computer science, health informatics, or related field
  OR equivalent entry‑level IT experience
• Basic familiarity with IT support, troubleshooting, or help desk work
• Exposure to Microsoft 365, Active Directory, or EHR systems (through school, internships, or work)

Why You’ll Love Working Here

• Your work directly supports care for underserved communities
• You’ll gain real‑world IT and healthcare experience
• You’ll receive mentorship and opportunities to grow your skills
• You’ll work with people who care deeply about patients and each other
• You’ll go home knowing your work truly mattered

If you’re looking for more than just a job—if you want to start your IT career somewhere that values heart, purpose, and people—we’d love to meet you.

Apply today and help support the technology behind community health.