EMR Training & Support Specialist

Children's Healthcare of Atlanta Inc.; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking an experienced trainer to deliver classroom and one-on-one instruction for the EMR suite, supporting clinicians and leaders across campuses.

The role requires facilitation skills, strong communication, and the ability to adapt to a dynamic healthcare environment, with testing and material development responsibilities to ensure quality patient care documentation.

Qualifications

• 1 year of experience in facilitation in computer software, education, healthcare business systems, and/or clinical staff development
• Experience in development and editing of instructional material

Responsibilities

• Provides classroom training for providers (Physicians and Advanced–Practice Providers), with appropriate testing to confirm their ability in the proper use of the EMR system and delivery of quality patient care, according to defined standards.
• Provides one-on-one training and at-the-elbow support to clinical staff users at various campuses, ensuring clinical staff are able to complete charting and clinical documentation.
• Develops training materials, including lesson plans, tip sheets, assessments used to support classroom training, implementations, and post-training reinforcement.
• Performs rounds regularly on inpatient and ambulatory units and as needed at urgent care locations to provide support and instruction to clinical staff on effective use of electronic medical record applications.
• Works collaboratively with other members of project and training team to assist in developing and maintaining the training program.
• Gathers user needs and technical support issues and acts as liaison to Information Systems & Technology applications analysts and system administrators to ensure user issues are resolved.
• Assists in conducting training needs, task, and job analyses to develop technical training strategy.
• Participates in educational and leadership opportunities to enhance professional growth and clinical expertise.
• Maintains knowledge of basic Children’s Healthcare of Atlanta policies and procedures and best practices as relates to electronic medical record use.

Skills

Communication skills

Interpersonal skills

Executive presence

Adaptability

Proactiveness

Flexibility

Education

Bachelor's degree in computer science, training and development, business, education, nursing

Job description

Work Shift Variable Work Day(s) Variable Shift Start Time Variable Shift End Time Variable Worker Sub-Type Regular

Job Description

Facilitates training programs to providers and clinical staff which enhance technical skills and promote clinical and professional development. Delivers classroom training, one-on-one training, and at-the-elbow user support for the full suite of electronic medical record clinical applications used within the Children’s Healthcare of Atlanta system.

Experience

• 1 year of experience in facilitation in computer software, education, healthcare business systems, and/or clinical staff development
• Experience in development and editing of instructional material

Preferred Qualifications

Experience in providing training for electronic medical record or similar applications

Education

Graduation from accredited senior college with a degree in computer science, training and development, business, education, nursing, or equivalent experience

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

• Excellent communication, organizational, and time management skills
• Strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines
• Executive-level presence and comfortable providing training and support to clinicians and leaders
• Must be adaptable to change and able to function in a dynamic environment subject to impromptu changes in schedules and priorities
• Strong initiative and can establish personal goals and take responsibility for meeting them within defined timelines and with minimal supervisor assistance
• Flexibility to work rotating schedule and available as needed to respond to emergency situations

Job Responsibilities

• Provides classroom training for providers (Physicians and Advanced–Practice Providers), with appropriate testing to confirm their ability in the proper use of the EMR system and delivery of quality patient care, according to defined standards.
• Provides one-on-one training and at-the-elbow support to clinical staff users at various campuses, ensuring clinical staff are able to complete charting and clinical documentation.
• Develops training materials, including lesson plans, tip sheets, assessments used to support classroom training, implementations, and post-training reinforcement.
• Performs rounds regularly on inpatient and ambulatory units and as needed at urgent care locations to provide support and instruction to clinical staff on effective use of electronic medical record applications.
• Works collaboratively with other members of project and training team to assist in developing and maintaining the training program.
• Gathers user needs and technical support issues and acts as liaison to Information Systems & Technology applications analysts and system administrators to ensure user issues are resolved.
• Assists in conducting training needs, task, and job analyses to develop technical training strategy.
• Participates in educational and leadership opportunities to enhance professional growth and clinical expertise.
• Maintains knowledge of basic Children’s Healthcare of Atlanta policies and procedures and best practices as relates to electronic medical record use.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location

Address 1575 Northeast Expy NE

Job Family

IT Business Partnering Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.

Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US