Healthcare Applications Trainer

Project HOME; Philadelphia (Philadelphia County); Hybrid; USD 71,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer

Paid parental leave

Generous paid time off

Job summary

Project HOME seeks a Healthcare Applications Trainer to empower staff with the knowledge and tools to use EHRs and other healthcare applications effectively. You will train clinical and administrative teams, troubleshoot issues, and optimize workflows in collaboration with IT and vendors.

The role requires hands-on experience with eClinicalWorks and a talent for translating complex tech into clear, actionable guidance. Hybrid scheduling offers flexibility with up to two remote days per week.

Qualifications

• Bachelor's degree in Healthcare Informatics, CS, or related field; or three additional years of relevant EHR experience in lieu of a degree.
• At least four years of experience working with EHR systems in healthcare settings as a certified administrator or superuser.
• Minimum two years hands-on experience with eClinicalWorks (eCW) required.
• Experience as an EHR trainer, superuser, or implementation specialist.

Responsibilities

• Develop and deliver training programs on eClinicalWorks and other healthcare apps, including workflows.
• Facilitate individual and group training for clinical and administrative staff.
• Create training materials, guides, and job aids for consistent use.
• Provide primary OER for EHR questions, troubleshooting, and user support.
• Communicate system updates and new features clearly to end users.
• Identify workflow challenges and propose improvements.

Skills

EHR systems

Troubleshooting

Training

Communication

Education

Bachelor's degree or 4+ years EHR experience

Tools

eClinicalWorks (eCW)

Job description

Are you passionate about healthcare technology and helping teams work more efficiently? Project HOME is seeking a Healthcare Applications Trainer to support our Healthcare Services team by ensuring staff have the knowledge, tools, and support needed to use electronic health records (EHR) and other healthcare applications effectively.

In this role, you'll train clinical and administrative staff, troubleshoot system issues, optimize workflows, and collaborate with internal teams and technology vendors to improve system performance and the overall user experience.

Experience with eClinicalWorks (eCW) is essential to success in this position. We're looking for someone who combines strong technical knowledge with the ability to make complex systems easier to understand and use.

• Schedule: Monday-Friday. Hybrid eligible, with up to two remote days per week
• Compensation: $71,000-$73,521 annually

What You'll Do

Training & User Support

• Develop and deliver training programs for new and existing staff on eClinicalWorks and other healthcare applications, including system functionality, best practices, and workflow optimization.
• Facilitate individual and group training sessions for clinical and administrative teams.
• Create and maintain training materials, user guides, and job aids to support consistent and effective system use.
• Serve as a primary resource for EHR-related questions, troubleshooting, and ongoing user support.
• Communicate system updates, new features, and changes in a clear, accessible way to end users.

System Administration & Workflow Optimization

• Partner with clinical and administrative teams to identify workflow challenges and recommend improvements.
• Configure and customize healthcare applications to support organizational and operational needs.
• Collaborate with IT teams and healthcare technology vendors to implement system updates, enhancements, and upgrades.
• Conduct system testing to evaluate new features, identify issues, and ensure functionality.
• Monitor system performance and report inefficiencies, inconsistencies, and opportunities for improvement.
• Serve as a liaison between healthcare application vendors and Project HOME leadership.

Compliance, Reporting & Quality Improvement

• Support accurate and timely documentation within the EHR and other healthcare applications.
• Promote compliance with HIPAA, the HITECH Act, CMS requirements, and organizational policies and procedures.
• Assist with system audits, data accuracy, and documentation compliance.
• Provide guidance on Meaningful Use, interoperability, and quality reporting requirements.
• Generate, review, and analyze reports to support operational and clinical decision-making.
• Stay informed about healthcare application updates, product roadmaps, and emerging best practices.
• Perform other duties as assigned.

What You'll Need

Education & Experience

• Bachelor's degree in Business Information Systems, Computer Science, Healthcare Informatics, or a related field; or three additional years of relevant EHR experience in lieu of a degree.
• At least four years of experience working with EHR systems in a healthcare setting as a certified system administrator and/or certified superuser.
• A minimum of two years of hands-on experience with eClinicalWorks (eCW) is required.
• Previous experience as an EHR trainer, superuser, or implementation specialist.
• Training or certification in eClinicalWorks.
• Experience providing technical support and delivering training in a healthcare environment.

Skills & Qualifications

• Strong understanding of EHR functionality, clinical workflows, and healthcare operations.
• Ability to troubleshoot technical issues, identify workflow challenges, and implement effective solutions.
• Strong communication and presentation skills, with the ability to train individuals with varying levels of technical experience.
• Excellent analytical, organizational, and problem‑solving skills.
• Ability to collaborate effectively with clinical, administrative, IT, and vendor teams.
• Knowledge of healthcare regulations and compliance requirements, including HIPAA, HITECH, CMS, and Meaningful Use.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to generate and interpret system reports and identify opportunities for improvement.
• Willingness to work flexible hours to meet organizational needs.

What You May Bring

• Bilingual proficiency in Spanish and English.
• Experience with additional healthcare applications, including Apteryx, Azara, or pharmacy software.
• Experience working in a Federally Qualified Health Center (FQHC) or community health setting.
• A solution‑focused approach and the ability to maintain respectful, professional relationships with colleagues, vendors, and clients.
• A valid Pennsylvania driver's license, good driving record, and access to transportation to meet job‑related requirements.

What We Offer

At Project HOME, we believe in supporting our employees as they work to make a meaningful difference in the community. Our comprehensive benefits package includes:

• Competitive compensation
• Medical, dental, and vision insurance
• Company‑paid life and disability insurance
• Paid parental leave
• Flexible spending accounts
• 401(k) retirement plan with employer match
• Generous paid time off, including sabbatical opportunities
• Employee wellness resources
• Professional development and growth opportunities

Who We Are

Project HOME is a Philadelphia‑based nonprofit organization dedicated to empowering adults, children, and families to break the cycle of homelessness and poverty. Through affordable housing, healthcare, education, and employment opportunities, we help individuals and families achieve stability and reach their full potential.

Our work is grounded in the belief that "None of us are home until all of us are home."

When you join Project HOME, you become part of a mission‑driven team committed to creating lasting change in our community.

Equal Opportunity Employer

Project HOME is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.