EHR Systems Admin & Help Desk - Netsmart Tools

Volunteers of America Northern Rockies; Cheyenne, Casper, Buffalo, Sheridan (WY, WY, WY, WY); On-site; USD 38,000 - 64,000; Full time

Job summary

Volunteers of America Northern Rockies is seeking an Electronic Health Record (EHR) Assistant System Administrator in Cheyenne, WY to support Netsmart products and related tools. You will handle help tickets, training, testing, and system maintenance to support clinical operations.

The role requires a high school diploma with 2+ years in IT or customer service and offers opportunities for professional development, with routine collaboration across veteran data, fiscal, and clinical teams.

Qualifications

• High school diploma with a minimum of two (2) years work experience.
• Experience with computers and Microsoft products.
• Prior customer service experience.

Responsibilities

• Help Desk Tickets: monitor, triage, and work on tickets within scope.
• Customer Support: assist staff by teaching Netsmart and related tools.
• Deep Dive: troubleshoot issues to determine user error, bug, or training need.
• Testing: test upgrades and fixes and document issues.
• System Cleanup: manage merges, discharges, and re-routing notes.
• Reporting: assist with reports and formatting in Excel as needed.
• Maintain Integrity: lock charts, audit records, and ensure data accuracy.
• Meetings: attend and take minutes when requested.
• Security: follow information security and data management practices.
• Improve Processes: identify system needs and potential improvements.
• Documentation: maintain training docs and administrator notes.
• Assist builds of new forms and entries in Netsmart Support Center.

Skills

Customer service

Troubleshooting

Office software

Education

Bachelor’s degree in computer science or related field

High school diploma

Tools

Netsmart suite

MyEvolv

Bells AI

myHealthPointe portal

LOCUS

Bells Compose

Quality Coach

OrderConnect NX

Job description

Volunteers of America Northern Rockies is seeking an Electronic Health Record (EHR) Assistant System Administrator in Cheyenne, WY to support Netsmart products and related tools. You will handle help tickets, training, testing, and system maintenance to support clinical operations.

The role requires a high school diploma with 2+ years in IT or customer service and offers opportunities for professional development, with routine collaboration across veteran data, fiscal, and clinical teams.