EHR Support Specialist: Clinician Workflows

Socket.dev; Ocala (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Heart of Florida Health Center in Ocala, FL is seeking an EHR User Support Specialist to support clinicians and staff in using the eClinicalWorks system. You will manage day-to-day eCW production and test environments, resolve issues, configure the system, and train users on new features.

You will review workflows, support go-live activities, monitor adoption, and collaborate with Clinical, Operations, and Finance teams to optimize procedures.

Qualifications

• Associate or bachelor’s degree in computer science, healthcare administration, or a related field.
• Experience with eClinicalWorks (eCW) is preferred.
• 2+ years of experience in a technical support role.
• Excellent problem-solving and troubleshooting skills.
• Ability to communicate technical information in an accessible manner to non-technical employees.
• Willingness to solve complicated problems and see projects through to completion.

Responsibilities

• Serve as the primary point of contact for all issues and requests relating to eCW.
• Respond to end-user requests for issue resolution, create and monitor support tickets with eCW, and work to resolve problems quickly and accurately.
• Provide second-level support by creating cases with eCW and working with technicians to address issues that cannot be resolved internally.
• Build and maintain provider and department tables in the system.
• Deliver EHR training to new employees and provide training on new features to existing employees.
• Create and maintain eCW training materials as necessary.

Skills

Problem-solving

Analytical skills

Communication to non-technical

Teamwork

Education

Associate or bachelor’s degree in CS/healthcare

Tools

eClinicalWorks (eCW)

Job description

Heart of Florida Health Center in Ocala, FL is seeking an EHR User Support Specialist to support clinicians and staff in using the eClinicalWorks system. You will manage day-to-day eCW production and test environments, resolve issues, configure the system, and train users on new features.

You will review workflows, support go-live activities, monitor adoption, and collaborate with Clinical, Operations, and Finance teams to optimize procedures.