EHR Adoption & Support Specialist

Heart Of Florida Health Center Inc; Ocala (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Heart Of Florida Health Center Inc is seeking an EHR User Support Specialist to provide direct and indirect support for the eCW EHR system. You will oversee day-to-day production and test platforms, serve as the primary contact for system users, and assist with training, go-live activities, and workflow improvements.

Strong communication and problem-solving skills are essential. The role requires an Associate or Bachelor’s degree in a related field, 2+ years in technical support, and preferably

Qualifications

• Associate or bachelor’s degree in computer science, healthcare administration, or a related field.
• 2+ years in a technical support role.
• Experience with eClinicalWorks (eCW) is preferred.
• Ability to explain technical concepts to non-technical staff.
• Strong problem-solving and prioritization skills.

Responsibilities

• Serve as the primary point of contact for all issues and requests relating to eCW.
• Provide second-level support by creating cases with eCW and working with technicians to address issues that cannot be resolved internally.
• Build and maintain provider and department tables in the system.
• Deliver EHR training to new employees and provide training on new features to existing employees.
• Create and maintain eCW training materials as necessary.
• Assist in various reporting functions, using both native eCW tools and external reporting tools.
• Collaborate with Clinical, Operations, Finance, and other departments to examine workflows within eCW and recommend updates.
• Attend and/or participate in eCW training to stay current on eCW features.
• Provide daily support to eCW end users through troubleshooting, coaching, and consulting.
• Identify, assess, and troubleshoot EHR-related issues and see them through to full resolution.
• Consult Department Supervisors for issues requiring additional assistance.

Skills

eCW experience

Technical support

Customer service

Training delivery

Workflow analysis

Education

Associate/Bachelor degree in CS or healthcare

Tools

eCW reporting tools

Job description

Heart Of Florida Health Center Inc is seeking an EHR User Support Specialist to provide direct and indirect support for the eCW EHR system. You will oversee day-to-day production and test platforms, serve as the primary contact for system users, and assist with training, go-live activities, and workflow improvements.

Strong communication and problem-solving skills are essential. The role requires an Associate or Bachelor’s degree in a related field, 2+ years in technical support, and preferably