EHR Optimization & Training Lead

Henrietta Johnson Medical Center; Wilmington (DE); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health Insurance (Medical / Dental / V

Employee Assistance Program (EAP)

Short-Term Disability Option

Job summary

Henrietta Johnson Medical Center (HJMC) in Delaware seeks an Electronic Health Record Optimization Coordinator to train staff on the EHR and population health platform while improving clinical and administrative workflows.

You will design role-based training, evaluate workflows, build templates and reporting logic, support onboarding, monitor adoption, and collaborate with quality, compliance, and operations to ensure data integrity and regulatory readiness.

Qualifications

• Bachelor's degree required or equivalent significant experience.
• 3+ years in EHR training, optimization, or healthcare workflow redesign.
• Ability to train end users and translate technical concepts for non-technical staff.
• Strong documentation, coordination, and problem-solving skills.

Responsibilities

• Develops and delivers role-based EHR and population health platform training for staff.
• Evaluates workflows and partners with leaders to design, test, implement, and monitor improvements for access, quality, and compliance.
• Builds templates, smart forms, order sets, user tools, and reporting logic within delegated scope.
• Supports onboarding, refresher training, remediation, and change management for system updates and regulatory requirements.
• Monitors end-user adoption, documentation quality, and system utilization to identify improvements.
• Collaborates with clinical, quality, compliance, and operations teams on data integrity and audit readiness.
• Assists in troubleshooting workflow issues and coordinates vendor support.
• Maintains confidentiality and supports privacy and security incident reporting.

Skills

Training end users

Workflow analysis

Communication to non-technical staff

Documentation

Project coordination

Problem solving

Education

Bachelor's degree in health informatics, healthcare administration, information systems, nursing, or related field

Tools

eClinicalWorks

Azara DRVS

Job description

Henrietta Johnson Medical Center (HJMC) in Delaware seeks an Electronic Health Record Optimization Coordinator to train staff on the EHR and population health platform while improving clinical and administrative workflows.

You will design role-based training, evaluate workflows, build templates and reporting logic, support onboarding, monitor adoption, and collaborate with quality, compliance, and operations to ensure data integrity and regulatory readiness.