EHR Operations Specialist

sus.com; City of Niagara Falls (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

S:US is seeking an EHR Operations Specialist to join the IT department in person in the New York area. You will build and optimize Her workflows in Netsmart MyEvolv, troubleshoot issues, and generate reports to support end-users.

The role emphasizes customer-focused support, collaboration with QA, and strong communication to translate needs into system improvements. A bachelor’s degree and 2+ years’ experience are required.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Healthcare Informatics, or related field (or equivalent).
• 2+ years in application support, IT, data analysis, or EHR system administration.
• Experience designing workflows and forms in Netsmart MyEvolv EHR.
• Strong troubleshooting skills for software issues.
• Excellent communication and interpersonal skills with a customer-service orientation.
• Ability to train users and create user-friendly documentation.

Responsibilities

• Build, deploy, and maintain workflows in Netsmart’s MyEvolv.
• Diagnose and troubleshoot EHR issues; provide timely support.
• Review workflows and evaluate features to improve efficiency.
• Serve as primary or backup support for EHR software.
• Ensure features meet regulatory requirements with QA collaboration.
• Create customized reports and data visualizations.

Skills

Customer service

Communication

Troubleshooting

Training users

Collaboration

Documentation

Education

Bachelor’s degree in CS or related field

Tools

Netsmart MyEvolv

SharePoint

Microsoft Office (Excel, Word, Outlook)

Job description

Min

USD $90,000.00/Yr.

Max

USD $110,000.00/Yr.

Position Overview

SCOPE OF ROLE:

The EHR Operations Specialist is a key member of the Information Technology Department, reporting directly to the EHR Operations Manager. This position focuses on building new programs in MyEvolv, providing general EHR support, configuration, and troubleshooting, ensuring that the system operates efficiently and meets the needs of end-users. The ideal candidate will be highly skilled in working with the Netsmart MyEvolv electronic health record and related software, supporting the team through system configurations, issue resolution, and workflow optimization. A strong emphasis is placed on excellent customer service, as the role involves working closely with staff to provide clear, effective support. The candidate must be proactive, approachable, and able to manage technical challenges with a solution-oriented mindset, contributing to the overall success and improvement of the EHR system.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Build, deploy, and maintain workflows in Netsmart’s MyEvolv.
• Diagnosing and troubleshooting EHR related issues, providing timely support.
• Review program workflows and evaluate software features to improve efficiency.
• Serve as primary or backup support for software managed by the EHR Operations Team.
• Ensure software features align with regulatory requirements by collaborating with the Quality Assurance Department.
• Construct and generate customized reports and data visualizations.

KEY PERFORMANCE STANDARDS

• Software Expertise: Quickly learn and master new applications. Teach and support users effectively. Develop customized reports and create meaningful data visualizations.
• Problem-Solving: Analyze issues, identify inconsistencies, and implement effective solutions.
• Collaboration: Work closely with staff to understand departmental needs and translate them into system improvements or reporting solutions.
• Communication: Clearly explain complex information in simple, user-friendly terms. Maintain professional and respectful interactions.

Interpersonal Skills: Provide patient, customer-focused support. Maintain composure in high-pressure situations and assist users of varying technical skill levels.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in computer science, Information Systems, Healthcare Informatics, or a related field (or equivalent work experience).
• 2+ years of experience in application support, IT, data analysis, or EHR system administration.
• Experience designing workflows and forms in Netsmart MyEvolv EHR
• Strong technical troubleshooting skills with the ability to diagnose and resolve software issues.
• Excellent communication and interpersonal skills, with a customer-service-oriented approach.
• Ability to train users on software applications and create user-friendly documentation.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Experience with SharePoint and system integrations is a plus.

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail].

ID

2026-19008

Work Location

In Person