EHR Epic Support Analyst Supervisor

King County; Seattle (WA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

King County Public Health — Seattle & King County is seeking an EHR Epic Support Analyst Supervisor (Functional Analyst IV) to lead a team of Epic Functional Analysts and ensure high levels of customer service and system stability.

The role requires coordinating Epic projects, providing training, and partnering with KCIT to implement enhancements while aligning with equity and social justice principles. Hybrid onsite/remote work in Seattle area.

Qualifications

• Epic EHR system experience with supervision
• Strong leadership and staff development skills
• Experience coordinating Epic projects and resources

Responsibilities

• Supervise and coach a team of Functional Analyst IIIs and IIs; manage workloads and performance
• Define team goals, manage work products, measure progress
• Coordinate staffing with Epic PPMIVs and cross-team resources in a matrix structure
• Analyze projects, develop solutions, and recommend Epic system improvements
• Facilitate facility changes and equipment moves for the Epic team
• Collaborate with Epic stakeholders, including Public Health leadership and KCIT
• Oversee day-to-day Epic EHR operations: access, queues, issues, and communications
• Lead Epic training efforts and ensure end-user readiness for changes
• Incorporate budget, policy and regulatory considerations into plans and implementations
• Plan system requirements and evaluate requirements for Epic enhancements

Skills

Epic EHR

Leadership

Team supervision

Staff development

Training programs

Project coordination

Tools

Epic software administration

Job description

Public Health — Seattle & King County's Administrative Services/Office of the Director (ODIR) is seeking interested applicants to fill a Career Service vacancy as an EHR Epic Support Analyst Supervisor (Functional Analyst IV) within our Epic, Health Information and Records Support Team. Public Health – Seattle and King County (PHSKC) provides direct healthcare services at over 30 locations, some of which operate 24 hours a day, 7 days a week. Those services rely heavily on the use of the Epic Electronic Health Record (EHR) to document care for patients served. This position will play a key role in supporting Epic users and customer satisfaction by supervising a team of Epic Functional Analysts; ensuring the highest level of customer service to King County Epic users; establishing, maintaining, and advancing quality standards; supporting quality training efforts across PHSKC’s Epic users; coordinating efforts with King County Information Technology (KCIT) where necessary; and playing a leadership role in system implementation and maintenance activities. The selected candidate will integrate King County's Equity and Social Justice principles into the daily functions of this position.

Background

The Administrative Services Division partners with the Public Health Department to provide efficient and effective services to support healthy people and communities. The Administrative Services Division includes teams that support the department with financial services, compliance, records management, health information technology, risk management, contracts and procurement, facilities support, and support for the intersection of our work with information technology.

Note: This recruitment will be used to create an eligibility pool to fill additional Career Service, Term-Limited Temporary (TLT), or Special Duty Assignment (SDA) vacancies that may occur over the next six months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

The typical work schedule is full-time (40 hours per week) Monday through Friday. As needed, this position must be able to work variable shifts twenty-four hours a day, seven days a week as directed by management. This work includes on call and after-hours support. This is an Exempt position and is not subject to the Fair Labor Standards Act and is not overtime eligible.

FLSA

Exempt

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Remote and Onsite Work

The Administrative team works in a hybrid model, with a minimum of 3 days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Chinook Building, 401 Fifth Avenue, Suite 1000 Seattle, WA 98104

King County has a robust collection of tools and resources to support working remote. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

• Supervise, lead, train, and support a team of Functional Analyst IIIs and Functional Analyst IIs. Develop and monitor work plans, workloads, staffing plans and work schedules. Support staff in professional development, provide necessary coaching and counseling, evaluate and document work performance, and monitor work for customer satisfaction. Manage employee onboarding and offboarding; conduct performance appraisals.
• Lead the team in defining its goals, managing work products, and measuring progress.
• Collaborate with fellow Epic Project Program Manager IV (PPMIV) colleagues to coordinate project resourcing across the Epic Support team. co-lead planning and project management for the Epic system, and delegate staffing to support efforts. Efforts require ability to navigate a matrixed supervision and management structure, often supervising the team but not always managing the work.
• Collaborate with Epic Support Team to manage projects. Provide analysis, develop solutions to business challenges, and make solution recommendations for the Epic system. Evaluate physical and technical requirements for best practice recommendations and implementation.
• Work with Epic PPMIVs to facilitate and coordinate facility changes within the Epic Support Team (i.e., moves, equipment changes).
• Collaborate with key stakeholders of the Epic system, such as Public Health management, division leadership, program managers, KCIT, front line staff, and project teams.
• Management and oversight of day-to-day operations of Public Health’s Epic EHR system, including access management/maintenance, work queues, issues, and associated communication, change management, and performance.
• Oversee the development and provision of training for Epic users and Epic system changes, enhancements, upgrades, and new implementation including guidelines, materials, and other resources. In collaboration with division-level Epic support and training managers, provide guidance, support and direction for training and supporting end users in Epic.
• Incorporate understanding of budgetary, statutory and operating conditions into work plans, evaluations, and project implementation. Ensure that Public Health and its divisions utilizing the Epic system are compliant with the vendor contract, Public Health standards, and applicable regulations.
• Plan and assist in developing system requirements, evaluate requirements, and