EHR Epic Support Analyst Supervisor

King-County,-W; Seattle (WA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

County-issued laptop

Hybrid work arrangement

Job summary

Public Health – Seattle & King County seeks an EHR Epic Support Analyst Supervisor to lead a team of Epic Functional Analysts, ensuring high customer service and quality standards across the Epic system.

In this role you will coordinate training, system changes, and project management, working with KCIT and other stakeholders. The position emphasizes equity and social justice as part of daily duties in a hybrid office setting in Seattle, WA.

Qualifications

• One year of direct supervisory experience and development of a team.
• Experience in electronic health records management and health information management.
• Experience with the Epic electronic health record system including interfaces with labs.
• Ability to communicate effectively, both orally and in writing.

Responsibilities

• Supervise, lead, train, and support a team of Functional Analyst IIIs and Functional Analyst IIs.
• Develop and monitor work plans, workloads, staffing plans and work schedules.
• Collaborate with Epic Project Program Manager IV colleagues to coordinate project resourcing across the Epic Support team.
• Co-lead planning and project management for the Epic system and delegate staffing.
• Collaborate with Epic Support Team to manage projects and provide analysis and solutions.
• Work with Epic PPMIVs to coordinate facility changes within the Epic Support Team.
• Collaborate with key stakeholders of the Epic system, such as management and project teams.
• Manage day-to-day operations of Public Health’s Epic EHR system, including access management and queues.
• Oversee training for Epic users and system changes, upgrades, and new implementations.
• Provide guidance for training and support with division-level Epic teams.
• Incorporate budgetary and regulatory considerations into work plans and projects.
• Plan and assist in developing system requirements and testing changes.
• Perform system monitoring and coordinate resolution with vendors and KCIT.

Skills

Supervisory experience

Epic EHR knowledge

Training development

Communication skills

Project coordination

Tools

Epic EHR system

Job description

Public Health — Seattle & King County's Administrative Services/Office of the Director (ODIR) is seeking interested applicants to fill a Career Service vacancy as an EHR Epic Support Analyst Supervisor (Functional Analyst IV) within our Epic, Health Information and Records Support Team. Public Health – Seattle and King County (PHSKC) provides direct healthcare services at over 30 locations, some of which operate 24 hours a day, 7 days a week. Those services rely heavily on the use of the Epic Electronic Health Record (EHR) to document care for patients served. This position will play a key role in supporting Epic users and customer satisfaction by supervising a team of Epic Functional Analysts; ensuring the highest level of customer service to King County Epic users; establishing, maintaining, and advancing quality standards; supporting quality training efforts across PHSKC’s Epic users; coordinating efforts with King County Information Technology (KCIT) where necessary; and playing a leadership role in system implementation and maintenance activities. The selected candidate will integrate King County's Equity and Social Justice principles into the daily functions of this position.

Background

The Administrative Services Division partners with the Public Health Department to provide efficient and effective services to support healthy people and communities. The Administrative Services Division includes teams that support the department with financial services, compliance, records management, health information technology, risk management, contracts and procurement, facilities support, and support for the intersection of our work with information technology.

Note: This recruitment will be used to create an eligibility pool to fill additional Career Service, Term-Limited Temporary (TLT), or Special Duty Assignment (SDA) vacancies that may occur over the next six months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

The typical work schedule is full-time (40 hours per week) Monday through Friday. As needed, this position must be able to work variable shifts twenty-four hours a day, seven days a week as directed by management. This work includes on call and after-hours support. This is an Exempt position and is not subject to the Fair Labor Standards Act and is not overtime eligible.

FLSA

Exempt

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Remote and Onsite Work:

The Administrative team works in a hybrid model, with a minimum of 3 days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Chinook Building, 401 Fifth Avenue, Suite 1000 Seattle, WA 98104

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

• Supervise, lead, train, and support a team of Functional Analyst IIIs and Functional Analyst IIs. Develop and monitor work plans, workloads, staffing plans and work schedules. Support staff in professional development, provide necessary coaching and counseling, evaluate and document work performance, and monitor work for customer satisfaction. Manage employee onboarding and offboarding; conduct performance appraisals.
• Lead the team in defining its goals, managing work products, and measuring progress.
• Collaborate with fellow Epic Project Program Manager IV (PPMIV) colleagues to coordinate project resourcing across the Epic Support team. Co-lead planning and project management for the Epic system, and delegate staffing to support efforts. Efforts require ability to navigate a matrixed supervision and management structure, often supervising the team but not always managing the work.
• Collaborate with Epic Support Team to manage projects. Provide analysis, develop solutions to business challenges, and make solution recommendations for the Epic system. Evaluate physical and technical requirements for best practice recommendations and implementation.
• Work with Epic PPMIVs to facilitate and coordinate facility changes within the Epic Support Team (i.e., moves, equipment changes).
• Collaborate with key stakeholders of the Epic system, such as Public Health management, division leadership, program managers, KCIT, front line staff, and project teams.
• Management and oversight of day-to-day operations of Public Health’s Epic EHR system, including access management/maintenance, work queues, issues, and associated communication, change management, and performance.
• Oversee the development and provision of training for Epic users and Epic system changes, enhancements, upgrades, and new implementation including guidelines, materials, and other resources. In collaboration with division-level Epic support and training managers, provide guidance, support and direction for training and supporting end users in Epic.
• Incorporate understanding of budgetary, statutory and operating conditions into work plans, evaluations, and project implementation. Ensure that Public Health and its divisions utilizing the Epic system are compliant with the vendor contract, Public Health standards, and applicable regulations.
• Plan and assist in developing system requirements, evaluate requirements, and lead team of Functional Analysts in testing and implementing system changes to support healthcare operations and management.
• Perform system monitoring, including interfacing with, addressing issues, and ensuring timely resolution with the EHR vendor, subcontractors, and/or KCIT.

Minimum Qualifications:

• Commitment to and knowledge of racial equity and social justice principles and practices.
• One year of direct supervisory experience and development of a team.
• Demonstrated experience in electronic health records management, health information management, training, data management and quality, or any equivalent combination of education and experience which would provide the knowledge, skills and abilities to perform the duties as described in the job announcement.
• Demonstrated experience with the Epic electronic health record system that includes interfaces with other systems such as labs.
• Knowledge and experience working with information technology, including desktop support, device integration, data management/reporting and interface support.
• Experience with project planning and management, including complex projects involving multiple dependencies and/or conflicting priorities.
• Demonstrated ability to apply quantitative and qualitative analysis and evaluate data for decision making.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Experience developing and implementing training and change management plans and drafting associated communications.
• Ability to communicate and maintain working relationships with diverse populations; facilitate discussion and consensus; collaborate effectively.
• Relates well with others; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Desired Qualifications:

• Experience with the OCHIN Epic Collaborative.
• Experience managing and supporting Epic in an outpatient setting.
• Experience with Public Health and/or the health care sector.
• Knowledge of compliance and regulatory requirements for healthcare, including HIPAA and state privacy regulations.
• Direct supervisory experience of an individual or team with at least three to five years’ experience supervising and developing teams.
• Experience in providing training to adult learners.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person’s sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Who May Apply

All qualified applicants

Necessary Special Requirements

• Employees are required to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.

Union Membership

Non Represented