Office Coordinator - Urgent Care EMU and Saline

IHA; Ypsilanti (MI); On-site; USD 42,000 - 55,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking an Office Coordinator to oversee assigned office areas in collaboration with the Practice Manager, ensuring smooth patient flow and exceptional care at the EMU and Saline Urgent Care locations.

The role includes supervising daily operations, staff recruitment and training, managing scheduling and performance, and acting as a liaison between patients and providers to improve processes and patient experience.

Qualifications

• Education: High School Diploma or equivalent with coursework in management/supervision.
• Prefer associate or bachelor’s degree in Management or Healthcare Administration.
• Credential/licensure: Medical Assistant credentials for staff training (CMA/RMA/NCMA/CCMA/NRCMA/CMAC).
• Minimum 3–5 years in a Medical Office with Reception or Cross-Trained Medical Assisting duties; supervisory experience preferred.

Responsibilities

• Supervise day-to-day operations of assigned areas.
• Manage complex patient reception/medical records problems or insurance issues.
• Suggest process improvements to enhance the customer experience.
• Assist with recruitment, hiring, orientation, training and coaching of staff.
• Maintain scheduling, time and attendance for staff.
• Evaluate staff performance; recommend promotions or disciplinary actions.
• Coordinate care and serve as liaison between patients and providers.
• Support quality improvement initiatives and disease management programs.

Skills

Staff supervision

Customer service

Operations management

Problem solving

Education

High School Diploma or equivalent

Associate or Bachelor's in Management/Healthcare Administration

Job description

Description

Looking for a candidate with an MA background/experience - will be training MA staff

This position will be overseeing the Urgent Care locations at EMU and Saline

Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking a compassionate and motivated Office Coordinator to oversee specified areas of the office in collaboration with the Practice Manager in order to deliver exceptional patient care. In this role, you will ensure patients receive friendly, efficient service and maintain efficient flow of the overall office and working with other supervisors to achieve operational goals as defined by the practice leadership.

Employment Type

Full time

Shift

Rotating Shift

What You'll Do

• Supervise day-to-day operations of assigned areas.
• Manages more complex patient reception/medical records problems or insurance issues.
• Provides suggestions to continually improve processes and the customer experience.
• Assists with recruitment, hiring, orientation, training and coaching of staff.
• Maintains scheduling, time and attendance for staff.
• Evaluates the performance of staff, recommends promotions and disciplinary action.
• Coordinate care and serve as a liaison between patients and providers.
• Support quality improvement initiatives and disease management programs.

General Requirements

EDUCATION: High School Diploma or equivalent with applicable college coursework or seminars in management and supervision. Prefer associate or bachelor’s degree in relevant field (Management, Healthcare Administration, etc)

CREDENTIALS/LICENSURE: Office Coordinators who are training Medical Assistant staff must be credentialed as a Medical Assistant through one of the following certifying agencies:

• American Association of Medical Assistants (CMA)
• American Medical Technologists (RMA)
• National Center for Competency Testing (NCMA)
• National Healthcareer Association (CCMA)
• National Association of Health Professionals (NRCMA)
• American Medical Certification Association (CMAC)

MINIMUM EXPERIENCE: Minimum 3-5 years’ experience working in a Medical Office, with Reception or Cross-Trained Medical Assisting duties required Prior supervisory experience preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, our values of Commitment, Advocacy, Respect, Efficiency, and Service guide everything we do. If you're passionate about patient care and looking to grow your healthcare career, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.