Applications Support Analyst - Professional Billing

10000 Sanford; United States; Remote; USD 54,000 - 86,000; Full time

Job summary

Sanford Health, the largest rural health system in the United States, is seeking an Applications Support Analyst to provide routine healthcare information system and application support. You will analyze and resolve incidents, assist in training documentation, and help improve application workflows.

Responsibilities include creating reports, collaborating with departments and vendors, and maintaining high-quality customer service with strong communication skills throughout a 40-hour day shift

Qualifications

• Bachelor's degree required with area of focus in IT, healthcare, business, or related field.
• One year of relevant experience in application support, hardware or interface preferred.
• IT certification must be obtained within six months of hire, if applicable.

Responsibilities

• Performs routine healthcare information system and application support.
• Utilizes analytical skills to investigate or elevate support issues.
• Resolves incidents and service requests.
• Assists in creating and maintaining training documentation.
• Implements training sessions using appropriate presentation techniques.
• Researches and makes recommendations for application workflow improvements.
• Creates and analyzes reports using multiple reporting mechanisms.
• Collaborates with other departments and outside vendors.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Time management

Problem solving

Education

Bachelor's Degree

Tools

Word processing

Spreadsheets

Databases

Presentation software

Job description

Job Description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Compensation: Salary Range: $26.00 - $41.50 Pay starts at $26 and increases according to years of applicable experience. Union Position: No Department Details Summary Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or elevate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Job Description Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.

• Performs routine healthcare information system and application support.
• Utilizes analytical skills and experiences to investigate or elevate support issues.
• Resolves incidents and services requests.
• Assists in the creation and maintenance of training documentation.
• Incorporates appropriate presentation techniques to support and/or lead training sessions.
• Researches, analyzes and makes recommendations for application workflow improvements.
• Creates and analyzes reports created using multiple reporting mechanisms.
• The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs.
• Promotes and participates in a team approach.
• Works with other departments and outside vendors.
• Comfortable managing change with excellent problem solving skills.
• Time management and prioritization of tasks on a daily basis.
• Proficient verbal and written communication required.
• Positive attitude and excellent customer service skills are expected.
• Ability to communicate diplomatically across integrated teams.
• Good interpersonal skills.
• Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.
• Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred.
• When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful.
• When applicable, possess knowledge in state and federal laws, rules and regulations.

• Bachelor's Degree required.
• Area of focus in Information Technology, Healthcare, Business, or related field preferred.
• One year of relevant experience in application support, hardware or interface preferred.
• If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Employment Information

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News. Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].