EHR and IT Support Specialist

Great Plains Tribal Health; Rapid City (SD); Sur place; USD 50 000 - 75 000; Plein temps

Résumé du poste

Great Plains Tribal Health seeks an EHR and IT Support Specialist to provide frontline and specialized support for OCHIN Epic and related clinical technologies. The role deploys, configures, maintains, and supports end-user devices, software, user access, connectivity, telecommunications, and peripheral equipment to enable reliable healthcare delivery.

As a liaison among Information Technology, clinical operations, vendors, and end users, you will help ensure secure, efficient access to systems

Qualifications

• Associate degree and 1 year of related IT/help desk experience, or high school diploma and 3 years of related experience.
• Experience deploying and supporting hardware, software, user accounts, network-connected devices, telecommunications, and peripheral equipment.
• Valid driver license and vehicle insurance meeting state requirements when driving is required.
• Working knowledge of endpoint support, OCHIN Epic and clinical technology, access management, networking, security, telecommunications, infrastructure support, troubleshooting, documentation, customer service, and escalation practices.

Responsabilités

• Provide front-line and specialized technical support for OCHIN Epic and enterprise IT systems.
• Deploy, configure, maintain, and support end-user devices, software, user access, connectivity, telecommunications, and peripheral equipment.
• Serve as a liaison among IT, clinical operations, vendors, and end users to ensure reliable, secure access to systems.

Connaissances

Endpoint support

OCHIN Epic

Clinical technology

Access management

Networking

Security

Telecommunications

Infrastructure support

Troubleshooting

Documentation

Customer service

Escalation practices

Formation

Associate degree in IT-related field

High school diploma or GED

Outils

CompTIA A+

Network+

Microsoft certifications

Epic-related credentials

Description du poste

Job Summary

The EHR and IT Support Specialist provides front-line and specialized technical support for OCHIN Epic, enterprise information technology systems, and associated clinical technologies. The position deploys, configures, maintains, and supports end-user devices, software, user access, connectivity, telecommunications, peripheral equipment, and technology infrastructure. Serving as a liaison among Information Technology, clinical operations, vendors, and end users, the position helps maintain reliable, secure, and efficient access to systems needed for healthcare delivery and organizational operations.

Job Summary

The EHR and IT Support Specialist provides front-line and specialized technical support for OCHIN Epic, enterprise information technology systems, and associated clinical technologies. The position deploys, configures, maintains, and supports end-user devices, software, user access, connectivity, telecommunications, peripheral equipment, and technology infrastructure. Serving as a liaison among Information Technology, clinical operations, vendors, and end users, the position helps maintain reliable, secure, and efficient access to systems needed for healthcare delivery and organizational operations.

Qualifications

Minimum Qualifications

• Education: Associate degree in Information Technology, Computer Science, Information Systems, Healthcare Technology, or a related field and one (1) year of progressively responsible experience providing help desk, technical support, information technology operations, infrastructure, or related support; or high school diploma or GED and three (3) years of progressively responsible experience in those areas.
• Experience: Experience deploying and supporting hardware, software, user accounts, network-connected devices, telecommunications, and peripheral equipment is required.
• Licensure/Certification: Valid driver license and vehicle insurance meeting organizational and state requirements when driving is required.
• Knowledge, Skills, and Abilities: Working knowledge of endpoint support, OCHIN Epic and clinical technology, access management, networking, security, telecommunications, infrastructure support, troubleshooting, documentation, customer service, and escalation practices.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Cybersecurity, Healthcare Informatics, or a related field.
• Experience supporting healthcare technology, electronic health records, clinical environments, OCHIN Epic, or Epic environments.
• CompTIA A+, Network+, Microsoft, healthcare technology, or Epic-related credentials.

Physical & Environmental Requirements

This position requires the ability to perform the essential functions of the job, with or without reasonable accommodation. Physical demands and work environment may include:

• Primarily works in office, healthcare, training, technology-support, and organizational facility environments, with frequent movement between departments, workstations, clinics, training rooms, and facilities.
• May require occasional evening, weekend, or extended hours during upgrades, implementations, go-live activities, or technology emergencies.
• May require local and occasional regional travel, generally less than 10 percent.
• Frequently sits, stands, walks, bends, stoops, reaches, kneels, and climbs while installing or supporting equipment; frequently uses hands and fingers to operate computers, tools, and technology devices.
• Must be able to lift, carry, move, and install equipment weighing up to 50 pounds and have close visual acuity for troubleshooting hardware, reviewing technical documentation, and working with computer systems.